Jiwa Jawa Resort Ijen

Just visited this hotel. On a positive note, excellent location and amazing infinity pool. Unfortunately though the service was the worst we have experienced throughout our tour of Java. Food - mediocre, main courses served whilst still eating starters. Main course plates not cleared so did not get offered desert and no other visitors in restaurant. No staff in restaurant - had to go looking for them! No wine list, had 2 red wines but only 2 bottles in storage. Also only had 4 bottles local lager. No fridge in room and no one ever asked us if everything was OK, either with our stay or meals. Such a shame as has great potential if standards could be improved.

Given all the positive reviews, I had no worries about my choice in hotel. We were the only people staying at the hotel which didn't help the atmosphere at the hotel one bit. The overall hotel is really lovely and it has soooo much potential. We'll put it down to being during Ramadan that there were no guests in the actual hotel, but there really is no excuse for the absolute terrible food - the worst on the island of Java. The staff were super friendly but their inexperience showed. We didn't ask for anything, as we didn't feel that anything would have been done about the leak in our roof, the broken AC unit (no fans available!) or the potential of having somewhere to quiet to relax given that the call to prayer was consistent throughout the day and everything is open plan. The pool area is really beautiful - but like the rest of the hotel, it felt abandoned as we as guests, an after thought. I really could not recommend but am hopeful that things might improve as it has the potential to be so much more.

Spectacular mountain resort in the foothills of Mt Ijen. Incredible artworks and historical artifacts. The best feature is the incredible view of Mt Ijen, which seems so close on a clear day. Lovely friendly staff, beautiful rooms, delicious meals, lush gardens and spectacular infinity pool with breathtaking views across the valley and up to Mt Ijen. This is the ultimate magical paradise.

Super hotel in East Java. It is a great location for exploring the area or the volcanoes and craters nearby. The facilities are super and the infinity pool is beautiful especially at sunset. The grounds are well maintained and very pleasant. The staff were amazing, they were super helpful and pleasant and did everything to make our stay memorable

Do you want to spend your time in paradise with the best service ever?!! If the answer is YES – it is. Great location, great hotel, actually a resort. Beautiful art gallery, best service in Indonesia:). Good breakfast – maybe they should work a bit on the cuisine a la carte. Would you like to have breakfast on the terrace overlooking the rainforest? There you go ! Very helpful people. I was cheated by a tour guide and got a complete help package including proposal of a new tour guide, transport to Bali etc. Wonderful people, beautiful hotel, that’s all you need for a nice holiday.