Lázeňský Hotel Pyramida

前台接待非常冷淡，服務態度極差，鑰匙打不開門，第二次走到總枱重新設定還是打不開，接待人員不相信，自己上去也打不開門！這算什麼酒店？簡值就是拉圾！差！差！差！

This hotel claims that the staff speak English and Geeman. The lady who welcomed us in the reception spoke English and German, one lady in the restaurant spoke German - but the others we met seemed to panic by the language challenge. Our room was huge, had a comfortable bed (but strange pillows) and a big balcony (sad view apart from the beautiful sunset). Toilet and bathroom were seperated: the toilet was in the smallest room possible, without sink or hand sanitizer. The bathroom was big, nice and clean but had no cabinets or shelves for toiletry bags. The ventilation in both rooms were very noicy. Although clean, there was a strange, sharp smell in the whole room - as if a cat had stepped there. Around 6 pm we saw that the restaurant was almost full and realised that it closes already at 7:30! We quickly got ready for dinner, came back but were told to go outside if we had not made a reservation. (no, we had just arrived). So we went outside, grabbed a menu card and ordered our food. Nobody else were eating outside. The young girl seemed to have to ask her superior if this was OK. We received our food. At 6:45 a lady came over. She had reserved the table for 7 pm. We were halfway through the meal and could have left at 7 but she called the staff who told us at 6:50 that the table was reserved so we had to leave it. We were not offered another table. A sweet lady nearby invited us to sit with her and her husband. We experienced a mix of good & bad but are not coming back