Lano Hotel (Lhasa Potala Palace)

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

第一次來西藏我選擇了蘭歐酒店，辦理入住特別快，到店之後給我獻哈達等等服務熱情，衞生乾淨，尤其是前台小曲主動幫我提行李，倒茶水，特別安心特別踏實，在陌生的城市裡讓我感覺到了到家的温暖，你們需要住宿可以選擇蘭歐酒店，特別棒的一個酒店，離市區也很近。

入住體驗非常好，感謝前台小陳的服務，有種賓至如歸的體驗，從入住到退房，全程都服務的很周到！大廳有免費的氧氣，房間設施設備也非常齊全，乾濕分離的，房間也很乾凈，而且還是智能語音聲控的，非常高端！值得推薦！[強][強][強]