LANOU Hotel (Lhasa Potala Palace)

Aircon was not working in summer. No portable fan. People were smoking in the hotel. Breakfast was okay with some fruit, warm food and noodles. Service staff were nice. Welcomed guests and we're friendly.

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

這次入住體驗超出預期，整體非常滿意，是一次舒心又安心的住宿之旅。從預訂到退房，全程服務貼心周到，工作人員態度熱情温和，辦理入住和退房效率很高，沒有多餘等待，讓人第一時間就感受到温暖。 酒店位置十分便利，周邊交通順暢，出行、就餐、購物都很方便，無論是商務出行還是旅遊度假都很合適。大堂環境乾淨整潔、裝修雅緻，公共區域採光充足、空氣清新，整體氛圍安靜舒適，給人放鬆愜意的感覺。 客房空間寬敞明亮，佈局合理，衞生打掃得非常到位，角落都乾淨無異味。床品柔軟舒適，枕頭軟硬適中，睡眠質量特別好。房間設施齊全，空調、衞浴、網絡等使用正常，熱水充足穩定，洗漱用品品質不錯，細節處盡顯用心。窗簾遮光效果好，隔音也十分出色，夜晚安靜不嘈雜，能安心休息。 酒店餐飲品質在線，早餐種類豐富多樣，食材新鮮、口味適中，能滿足不同人的需求，用餐環境乾淨有序，用餐體驗舒適。公共區域配套完善，服務響應及時，有需求都能快速得到幫助，安全感和舒適度拉滿。 性價比超高，無論是環境、服務還是設施，都對得起價格，完全超出同價位酒店水平。整體入住過程輕鬆愉快，沒有任何槽點，乾淨、安靜、舒適、貼心是最大的感受。 以後再來本地，一定會優先選擇這家酒店，也真心推薦給商務出差、家庭出行、朋友旅遊的朋友們，值得信賴，強烈好評！

房間很安靜，很大，對於我們睡眠淺的人來説真的是不錯的選擇，衞生也做的很乾凈，住的很安心，酒店看起來很大，房間都有製氧機，前台的本地小姐姐小曲還耐心的給我們説製氧機的使用方法，小古還熱情的跟我們説附近的特色景點，感覺特別親切，酒店的早餐也特別豐盛，品種非常的多，晚上9點還有宵夜，很暖心，進出大堂工作人員都會問好，總之體驗感非常的棒，來拉薩首選蘭歐

在市中心，離布達拉宮、西藏博物館等都很近，距離商場拐彎就到，周圍吃飯購物也很方便。安靜、不吵鬧。對面就是團結公園，再走500米就是布達拉宮廣場。晚上九點多辦理了入住，還送了一碗粥作為夜宵。可是第二次辦理入住的時候就沒了。第一次是旅行社訂的，第二次是自己訂的，是因為這樣的原因嗎？

設施：有製氧設備，和加濕器，可以緩解高原的反應 服務：每晚都會詢問是否需要醫療幫助 在途美食:離店小古還送了小禮品，非常細心 服務：前台小劉還幫我升級了房型，服務特別好ฅ（̳•◡•̳）ฅ