LANOU Hotel (Lhasa Potala Palace)

Aircon was not working in summer. No portable fan. People were smoking in the hotel. Breakfast was okay with some fruit, warm food and noodles. Service staff were nice. Welcomed guests and we're friendly.

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

房間很安靜，很大，對於我們睡眠淺的人來説真的是不錯的選擇，衞生也做的很乾凈，住的很安心，酒店看起來很大，房間都有製氧機，前台的本地小姐姐小曲還耐心的給我們説製氧機的使用方法，小古還熱情的跟我們説附近的特色景點，感覺特別親切，酒店的早餐也特別豐盛，品種非常的多，晚上9點還有宵夜，很暖心，進出大堂工作人員都會問好，總之體驗感非常的棒，來拉薩首選蘭歐

入住整個期間都很滿意，服務都熱情，前台服務態度也很好，特別熱情，特別是前台小夏還有花花服務特別周到，詳細的給我們介紹了酒店房間還有附近，感覺很貼心，出門在外，這樣確實讓我們很温暖，酒店也很安靜，不臨街的，過來玩的可以好好休息 推薦大家

設施：有製氧設備，和加濕器，可以緩解高原的反應 服務：每晚都會詢問是否需要醫療幫助 在途美食:離店小古還送了小禮品，非常細心 服務：前台小劉還幫我升級了房型，服務特別好ฅ（̳•◡•̳）ฅ

這是我入住那麼多比較滿意的酒店，從前台的熱情接待，到保安小哥哥熱情的幫我拿行李，服務很周到，讓人有種賓至如歸的感覺，房間面積大，床也特別舒服，還有小度可以開關電視，空調窗簾等！！比較智能化，客房服務員也很好，房間打掃的比較乾淨！下次出差還會來住！