Hotel in zona Lansdowne Shoppes, Lexington

I was traveling to Lexington for business and had a 2-night stay. The Residence Inn is in a great location and has a beautiful lobby that was great to meet colleagues and socalize or work. The rooms were spacious and updated, with good beds. But the highlight was Curtis in the breakfast area. He was so helpful, checking in politely with each guest and even offered to have valet bring cars around while guests were eating. I told him how friendly he was and it really made everyone's morning better. He said, ”I'm in hospitality, and my job is to make each guest's day better however I can.” The whole staff was helpful, but Curtis especially was so kind and stood out to many of those who travel for business regularly.

Questo hotel è appena aperto agosto 2023. Molto pulite, spaziose camere, grande colazione. Piscina interna. Grandi servizi vicini. Sono super grato per Travis che ha lavorato la notte di turno lì e è stato in grado di aiutare mio figlio. Grazie Travis per essere te!!!! Ogni membro del personale con cui abbiamo parlato durante il nostro soggiorno è stato molto amichevole.

Hotel medio, la posizione è facile da usare?

Location is wonderful. First room I was given, rm 320 had huge rattling noise from ac in room. As I am here for almost 2 weeks I requested a change. Moved to room 302. Room clean. Bed is tired with sides of bed collapsing and very center of bed a wall or mountain. Requested in writing to front desk/housekeeping to change or rotate mattress. That has not occurred or it has and the solution did not fix the problem. Room has one chair, small table, king bed with bed tables on either side. Might be cramped for 2 unless one is always in the bed. Lighting is yellow energy saving. Enough outlets built into clock or dresser but one available wall outlet in room and then two in bathroom. Room spotless, service everyday. Hot water in shower. Breakfast adequate:eggs, bacon or sausage, bagels, toast, oatmeal (add water but again water lukewarm) milk, juice, packaged cake or muffin. Coffee and tea service just warm. I noticed refrigerated surface for cold things warms considerably later in the am. I agree the staff sit behind a large monitor in front room. It is disconcerting as they do not rise to greet you or invite you to sit down. They do not acknowledge you as you walk in. You cannot see them. The woman who checked me in was wonderful, but she sat behind the monitor quite low as I stood. She graciously changed my room when I called down to say I thought her ac was working very hard and rattling, and brought me the key. Depending on who is at the front desk the phone is answered if you have a question, such as laundry services. Cleaning staff very pleasant. One wants to love this place. The ac has been consistently mentioned in reviews as has staff tucked behind monitor. Beds need to be updated. Room is otherwise quiet-depending on the room, great location, breakfast food basic, go early. In evenings has bar with bar food which is pleasant. Le Deauville next door good for dinner. Lunch is more difficult to find in immediate area, there is a sandwich place and Doodles Breakfast and Lunch. If bed was comfortable it could be a great stay in room 302. If they really took past reviews to heart the Sire would be 5 star.

L'hotel è situato sopra una strada, molto tranquillo.L'hotel appartiene a quel nuovo stile di mare, il legno è pochi, la stanza è molto compatta, il calore e l'acqua calda sono abbastanza, e in generale è molto caldo. La colazione è buona, il caffè è buono e il servizio è buono.

I would like to encourage you to come stay at this Hilton Property. First of all, the property is completely remodeled, and it looks great. Additionally, the staff couldn't be nicer! I had to stay there last night as because of a huge storm in the area, and we had no power on at our home. My party consisted of myself, my dog and my toddlers. Nobella brought us our takeout to the room, towels and a huge bowl for my dog to use for his water. She was so kind and went above and beyond my expectations for any front desk staff member. This morning, I was trying to get my kids breakfast, and with toddlers, I will tell you it's quite the ordeal. Our server (I didn't get her name, but she was so sweet) gave my boys coloring pages and even kept them busy while I got them some food. As I was trying to pay my son wiped out on the floor - not the hotels fault, his feet twisted up and fell. He was scared and hurt and crying and the manager and server told me not to worry about the bill and tend to my son. I have stayed at hundreds of hotels, across many brands, and have never been so impressed as I am with this staff. Congratulations guys, from the perspective of this tired mom, you are top tier and can't thank you enough for your kindness.

1) Staff was excellent When we arrived I was greeted promptly and with respect. Almost as if he was happy to see me. He was kind and attentive. It was refreshing. 2) Our room was nice Desk chair was worn at the head rest The front light cover was cracked The bathroom was nice. Definitely showed signs up an upgrade. The room looked and felt clean 3) The pool was fun. No whirlpool. The temperature was good. And it was clean and kept up well 4) Breakfast The food tasted good. It had good flavored and looked appetizing and appealing. The staff were very accommodating. She even left the door open as it was after breakfast time, until everyone was done eating.

As soon as we walked into our room, there was what looked like a cockraach on the bathroom floor. We asked if we could switch rooms, they said they were fully booked but would see what they could do. We got to a new room. You could definitely tell the floor wasn't vacuumed. There was also another bug, but at least it was dead. Our table wasnt clean. As we were getting ready for bed and went to plug in our phones, we noticed several pumpkin seeds behind our bed, that had been there for a while. When we took showers the next morning 2 of our towels were stained. At checkout, I told the lady about how badly our room needed vacuumed, especially behind the bed. She says housekeeping knows. If they know, how come it wasn't done!? Needless to say we won't be staying here again. We had family members staying here too and they also had issues with their room as well.