Ramada by Wyndham Lewiston Hotel & Conference Center

We were able to pay for a reservation to the hotel when it is fully CONDEMNED. Got stranded in a snow storm.

Communication Problems I stayed at your hotel Friday night and Saturday night. I had paid for the booking through Hotels. Com itinerary #**************. I was checked in and when I looked at the room I asked if he could give me a different room.He did and he put me us room 135. The heat didn't work right it just ran until you shut it off so we either roasted or we're cold. The next morning I spoke with I believe that was his name and I told him this and he said that he would move us to a different room. He did this and it was room#136. We checked out Sunday morning and thanked him for all his help but when we got home we found that we had been charged again for our stay. I have been trying to call but I get no response on any of the phone numbers that are listed. Please cancel this second billing # ********* because you were already paid in advance and please call me.

The parking lot was dark, to get to our room we had to park in the back with limited lighting. When we got to our room, it wasn't vacuumed, bed was dirty- hair on pillows and crumbs, bathroom had mold and what looked like poop on the door and dirty TP in door jam, sink was backed up with mirky water, all amenities were out of order or broken. When we asked to speak to someone about it they gave us a number that was not in service. The number online was also not in service.

This hotel was totally mis-advertised! Check-in is advertised as 3:00pm...I arrived at 3:30 and my room still was not ready. When I was able to get my room, the maid was STILL cleaning it! The cleanliness was NOT acceptable. The carpet was not vacuumed very well, there was a glob of something smeared on the wall, one of the lamp shades was completely missing, the bathroom fan/vent motor was extremely loud and sounded like it was going to fail at any time, and I reserved a room for two adults, but only one set of towels was available. The temperature control in the room was inefficiently controlled...one moment it was blisteringly hot, the next the unit blew out cold air and it was uncontrollable via the thermostat in the room. The hotel advertised a pool and excellent dining, yet BOTH were totally closed down! After all that, I was STILL required to leave a $100 deposit for "damages that may be incurred!" I will add only two positives...the bed was extremely comfortable(great night's rest) and the shower was phenomenal if you enjoy a hot, heavy water volume! The shower head was perfect for easing tense muscles after a long day and the water temperature was enjoyable at any temperature you desire. I ABSOLUTELY would NOT recommend this hotel as a stay...long term or overnight though. The appearance this place gives is that it's about to close down!!

Floors were filthy. More hair in the bathtub than on the floor. I didn't even sleep in the bed. Slept on top and did a good check for bedbugs??? I chose the pay later option and was unable to pay at the property due to absolute lack of training of desk personnel. Now I'm trying to figure out how ******* can help me pay - I'm not a deadbeat but I am completely dissatisfied...

We got to hotel at 10pm and they notified us that there was a gas leak , no hot water . They closed the hotel, and couldnt let us know because we booked through *******. There were no hotels from there to boarder, so we were forced to end our vacation early and go back to Canada