Hotel in zona St. Anne's Galleries, Lewes

Dovevamo restare qui il 12 agosto 2022 per 2 notti, ma solo meno di 48 ore prima di dover urlare il nostro figlio in ospedale a causa dell'appendite! Ho cercato di cancellare la stanza e di recuperare i nostri soldi, ma è troppo tardi e ho pensato che, in questo schema, mi sono sentito felice che avessimo portato mio figlio in ospedale in tempo e lui aveva operato sabato mattina. Ho passato 4 giorni in ospedale distrutto per mio figlio, ma anche perche' anche lui ha perso la sua vacanza. Pensavo che avrei provato a e-mail il proprietario e a rivolgergli un appello su quanto sfortunato siamo stati così a causa di nessuna colpa nostra che dovremmo perdere i nostri soldi. Mark non avrebbe potuto essere più accogliente. Ha risposto ai miei messaggi/e-mail e mi ha aiutato a ricevere un rimborso attraverso l'agente di prenotazione. Se stai cercando un luogo affidabile, affidabile e cliente focalizzato per rimanere - allora E8ht Brighton è un fantastico luogo per iniziare.

Amazing experience! James, mark and the team really went out of there way to provide a great service for us. Not only was the place itself fantastic and cosy, the location was perfect, right next to the beach and the city centre. However, what really set this place apart was the people, James, Mark and the team made us feel so welcomed. It was mine and my girlfriend’s first year anniversary and they went and sourced flowers for me from a local shop and delivered it to my room, and with a busy weekend ahead that helped me so much! Even when I cut myself at the beach I sent a message asking if they had a first aid kit and the guys dropped plasters to my room with anti-bac wipes, the service was honestly exceptional! We will definitely be coming back to Brighton, and we’re so happy that we found a great place to return to. Highly recommend 10/10!

Everything was amazing. The room was very clean, the bed very comfortable, the location is amazing and the staff is extremely friendly. We had a really good time in the hotel.

Stagione incredibile Hotel con parcheggio auto Prenoteremo di nuovo per il nostro prossimo viaggio!!

Cleanliness 4/5 - Upon checking in we were advised that the rooms are not serviced every day. This is why I have not given a full rating for cleanliness. I was surprised by this and don’t remember it being advertised when booking. The room and the hotel were clean but I would have preferred daily service for top marks. Location 4/5. Nice seafront location and we had a beautiful view from our sea view room. It’s a little further from the centre than we would have liked (or realised when booking) but it was nice to stroll along the sea front. In summer this would be lovely but we visited in January so it was a bit cold to walk all that way. Easy enough to get a taxi though. Service 3/5 - A few things could have been improved service wise. The team in the breakfast room were lovely and welcoming and there was a lovely Scottish man who made conversation and enquiries about our visit. However, I found the reception team a bit cold and not very welcoming. When asked about recommendations for things to do in the area they couldn’t offer any. When I asked to book a taxi the phone was just passed to me and I had to go through the options/wait on hold etc rather than them arranging it for me. They didn’t enquire about our stay during checkout or welcome us to come back to visit again. During our stay there was a couple staying in the room above us who had a big argument at about 3:00am with a woman shouting and crying and it went on for around an hour. This obviously wasn’t the fault of the hotel but it was uncomfortable and a bit concerning at times. We reported it to the reception as we couldn’t sleep but there was no further mention of it or apology for the disturbance or for it being allowed to go on for so long when we checked out despite us having phoned through. Also, a minor point but on the first day at breakfast our order was taken but the breakfast was brought out when I had a bowl of cereal still in front of me. Would have been better for them to allow some time to eat from the buffet before bringing out hot food. There was also a surcharge on some items at breakfast even if you paid to have breakfast included. Was a bit confused by this as the ingredients on the surcharged items seemed quite basic and I don’t remember this being mentioned when booking. Amenities 3/5 - this is quite a standard hotel so I didn’t expect it to have lots of amenities. There are two improvements that would have made the stay much better. Our room basically only had one plug socket. There was another that the TV was plugged into but you had to move a set of drawers to get access to it. There wasn’t any plug/USB sockets by the bedside tables. For two people with phones, digital watches and laptops etc it was quite annoying. It would be much better to have a double plug socket each side of the bed to charge devices. The TV was a good size but it didn’t seem possible to cast to the TV. Most people like to be able to cast from their Netflix/Amazon accounts etc so having the ability to cast to it would have been great.

Grande posizione. Caldo e pulito. WiFi gratuita. Camera stessa era spaziosa. Il bagno era vecchio e ha bisogno di un aggiornamento. Un po 'di stupore come altri ospiti potevano sentire dalle loro camere. In generale una piacevole soggiorno e grande valore per soldi.