Hôtel ibis Pau Lescar

I made a confirmed booking for this Ibis back in December 2023. I middle of March, they wrote to me that they were full and would not honor my booking, even being for the moment Accor All Gold. They only proposed to downgrade me to an Ibis Budget with zero compensation. Part of the room was already paid using points. I raise the issue that they should find me an alternative in a equivalent or better hotel. They offered me another Ibis, but how ridiculous is this, they wanted me to pay the difference! Tons of email exchange. Management is clearly dishonest and of bad faith! They tried to claim a Black out date! But I had a confirmed booking...and they took over two month and half to reach to me. Avoid this place if you can! Accor should not allow this kind of one sided dishonest behavior from a property.

When we checked in, we were not informed that the air conditioning was broken. This condition is not acceptable for the price of this hotel. Directly under the roof it was impossible to sleep at 33 degrees celsius. Opening the window was not an option because of the noisy traffic. Neither we nor the other guests, who also complained right after check-in, were offered goodwill. The condition of the rooms is very basic and not up to IBIS standards. Only the breakfast and the friendliness of the staff were good.

nickel j ai été très surpris de l acceuil que j ai reçu mon neveu est client chez vous j ai travaillé beaucoup en france et europe le groupe accord je connais mais votre hotel isbis a lescar est un modèle remercier les

Impossible de dormir . Chambre située à côté du local technique. Bruits incessants toute la nuit. Après signalement et constation des nuisances avec le personnel d'étages aucun geste commercial, à peine quelques excuses au niveau de l'accueil .... Établissement décevant.

Très content d’avoir trouvé cet établissement à proximité de mon agence locale. Le personnel est très professionnel mais aussi très sympathique. Pas de restauration mais des repas livrés par un traiteur et cela est très bon. Merci pour l’accueil à toute l’équipe.

L’ Accueil fut chaleureux et agréable. Très bon petit déjeuner : fruits de saisons, très bon café, viennoiseries fraîches... Le Personnel est sympathique . Nous avons passé un Très bon séjour en famille de 3 nuits!