Résidence Club mmv Le Cœur des Loges

We stayed here for 4 nights in February. Pros: - the bathroom was modern, and clean on arrival - the size of the room was good - storage inside the room is good - good location for ski in / ski out - modern rooms Cons: - reception closed for most of the day, they work strange and limited hours, not overly warm when you ask questions - advertised as having a sauna (one of the reasons we booked it) but limited to being open a few hours a day, must book first, tried to use it but after 16:00 it is chargeable and no one was around at reception / spa to try and book it when we wanted to use it… - only one toilet roll per stay? We were looked at gone out by reception team when we asked for another - not even a bar of soap or basic shower gel to wash yourself with on arrival. Seems like something that is fairly standard but not given here. - lifts temperamental, one small lift down a corridor took forever to arrive - having to clean your own room at the end, a bit strange - some of the crockery was not clean in our kitchen, when I went to use it, I had to wash it up first - you have to ***** your own bed and sort your own trash on leaving - had to wait 6 days for our deposit to be refunded to us after asking at reception “we will refund once we have checked your room” - room dusty under bed - sofa had some questionable marks and sofa cushions slipped a lot - beds rock hard and uncomfortable - room temperature appears to be centrally controlled, not ideal when you come back after skiing and want warm radiators. Should be able to control the temp of your own room but radiators were on at strange times Perhaps we have misunderstood the type of accommodation but having stayed in self-catering / room only apartments before I would still at least expect basics like toilet roll and a soap dispenser The stay was ok but as per the points above. Theres a restaurant on site but it’s quite a walk up the hill to get to a livelier area at night time. Would not rebook again

Our week ends in 2 days yet we are still waiting for all the bedding we have been promised 3 times. We would have complained more frequently but for the entire period the lift has worked for 5 hours meaning we have to decend 6 flights down and 6 flights up to discuss with the complacent management team.

Good: Well situated on a blue piste/avenue Generous room size with lots of storage Kitchen well equipped Carrefour supermarket 1 minute away Reception now offers bread/pastry to your door Ski/boot shop just off reception area Free WiFi Bad: Inflexible about early check in even if you call in advance to request Swimming pool very cold Mattresses very firm WiFi tends to cut out Overall expensive for what you get