Sarah T
24 agosto 2024
We stayed here as a family with 4 children aged between 8 and 15. We chose the resort because of the included activities and because our children wanted to make friends at the kids' clubs. It's a real resort of contrasts. Some things are done so well, especially the food and the entertainment. The setting is beautiful with the trees, gardens, pool and beach. Accommodation is OK. Other things are just really poor. What was truly bad was the welcome and total lack of information. We had to wait ages for someone to meet us and when they did they gave us a minute's chat in a car park. No information pack was provided and the app is terrible. If you want to do a lit of the activities (sailing, windsurfing, cycling) you must queue at exactly 7pm every evening. Only the first 10-20 people in the queue get to do the activities. It took us about 3 days to work this system out and this is not 'all-inclusive' as advertised as many people miss out. If you want children to sail you have to book at 4pm at the kids club (but if you are doing another activity you will be unable to do this so your kids will miss out - again not as advertised). Food is delicious and lots of choice but we had concerns about the hygiene as there were so many birds flying around the restaurant. We saw birds eating from the bowl of sweetcorn and from the basket of croissants and also landing on the tables. Our children did not want to join the kids or teen club as the welcome meeting was only in French. We know other English-speakers felt the same. A lot of activities were in French with a token nod to adding a couple of English phrases. The quiz night in the theatre was not possible for us as our UK phones were incompatible with the app, coffee games each day also entirely French. There were not enough toilets at the pool, bar or restaurant and there was usually a queue and a bad smell. We also queued a lot for drinks at the bar and to use coffee machines. We enjoyed the pool, tennis , windsurfing and cycling as well as the dances. So overall, after spending a couple of days figuring out how the system worked, we had a great time but it would definitely have been better for French speakers as they would have been included more.
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