Inspire15536421907
19 maggio 2024
We enjoyed the night in the jaccuzzi however the communication regarding the checkin and checkout times was not communicated once the booking was confirmed. When I emailed Bel Air, they mentioned the check in to be at 5pm and check out at 10pm but on site they said it was 10am, which was not convenient as we already booked activities on site. I even called in advance and asked if its the right check out time (10pm) which they confirmed. The place was not clean with spider web, the glasses were all different shapes, the soap dispenser did not work. We stayed in dome 2 which was very close to the other domes, not private and we could hear kids yelling all evening. The dome is not made of glass which makes it hard to stargaze from the bed. Overall its a very commercial place, and seems like a tourist trap. We paid 700$ for one night (not even 24h) stay. We were really looking forward and were so disseminated
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