Hotel terme a Les Escaldes

Abbiamo trascorso un paio di giorni molto buoni , l'hotel vicino al centro , letto molto comodo , in generale abbastanza buono

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And

Bastante céntrico, a unos 5-8 minutos andando. El colchón y la almohada muy cómodos. Tienen opción de parking por 15€, leyendo otros comentarios dicen que es bastante complicado aparcar, en nuestro caso con un coche familiar, sin problema.

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.

personale di ristorazione e di accoglienza molto affascinante, buffet e colazione corretta senza più Parcheggio attenzione prenotare in anticipo perché non c'è abbastanza spazio per tutti molto attento alle mani.. Le attrezzature sono ben vestite ma un po 'vetete anche piscina riscaldata a 30°C e jaccusi a 35,5°C perfetto per rilassarsi solo un odore di mossia .. Sauna perfetta sala sportiva corsi di fitness la sera perfetta Anche la sala perfetta piccolo bemol ci è un solo terrazzo in questo hotel è top perché in tetto è bella vista ma il suo accesso è vietato dopo le 20:00 (non si può capire per evitare i rischi di caduta o altri soprattutto che l'hotel contiene 10 piani) dammi se si vuole mettersi a fumare una sigaretta o un sigareto Le camere sono troppo calde per il mio goccio, piacerà ai frillosi I bagni sono puliti, ma le attrezzature sono vestate Le camere sono molto grandi terreni sono vetusti vedendo degradati le porte delle camere sono insonorizzate i corridoi sono puliti pulito moquette è moderno gli ascensori sono funzionali e puliti un accesso piede in facciata posteriore al centro della città è un più

Perfect location in Andorra. Very good support with the forfait purchase, the reception helped a lot with them. To highlight the breakfast with lots of options. To remark a bad point probably the heat at the rooms, in February we think that the temperature was so hot.

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Ottimo hotel in zona centralissima per un week end di piacere.. parcheggio incluso con accesso diretto dalla rambla centrale.. personale molto cortese e colazione buona ed abbondante.. struttura moderna e stanze di ampie dimensioni.. sicuramente ci tornerò