Hotel in zona Calidea i la Dama del Gel, Les Escaldes

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And

Hotel ben situato, perfetto niente da ridare, pulito, molto tranquillo e ben insonorizzato. Personale amabile e accogliente. La colazione è ampia con molta scelta, succo di frutta fresca. Il parcheggio è un po' giusto per i sov, abbiamo dovuto chiudere i retro per parcheggiare, ma è utile. Abbiamo invece preso la mezza pensione e siamo stati molto delusi, non la stessa carta del ristorante e il primo pasto è stato mediocre, al contrario del secondo, che è stato un po' più corretto. Penso che non si debba prendere la metà pensione ma si può mangiare al ristorante con piatti che hanno l’aspetto un po’ più appetitosi. Quindi ripreseremo l’hotel senza alcuna preoccupazione, ma non la metà pensione.

Tres grande chambre pour 3 adultes Grand lit et 2 simple superposés 2 salle douche séparées bon matériel de lit et de confort chambre Le bémol la 1 * chambre très bruyante à l’entrée des ascenseurs et malgré notre demande la lampe chevet HS ensuite il serait judicieux de prévoir des brosses de toilette wc . Par contre nous avions retenu une place parking mais ayant un véhicule un peu long on m’a déconseillé d’y aller car place et accès très très étroit !! Il a fallu se garer bien plus loin et à un tarif prohibitif!! Petit déjeuner très bon très copieux très varié je recommande de l’inclure avec chambre il en vaut la peine En conclusion bien central pour achat pas loin de Caldea et si vous avez un petit véhicule c’est très bien

Perfect location in Andorra. Very good support with the forfait purchase, the reception helped a lot with them. To highlight the breakfast with lots of options. To remark a bad point probably the heat at the rooms, in February we think that the temperature was so hot.

La posizione dell'hotel era fantastica, vicino alla strada principale. Il personale era molto amichevole e ci ha dato un aggiornamento gratuito a una camera superiore che era molto apprezzata. Un regalo è stato fornito anche dopo il check-out che ha fatto una buona impressione. La stanza stessa e le viste erano vicine ad eccezionali.

Riposa una settimana. Foto non corrisponde alla dimensione della stanza. La stanza foto è più di quella. La colazione è buona per cena manca un buffet con salate, snacks. Partì presto la mattina dalla sera, chiedendo di sostituire il colazione con un ”picnic”, una scatola di pranzo. Naturalmente non hanno fatto niente. Hotel una volta.

On the Eastern end of the city centre this hotel provided a great base for a short stay in the city and I’d certainly consider again. It looks more like a modern office from the outside but the spacious lobby and bar as soon as you enter always gives a good welcome when you arrive back. There only ever seemed to be one member of staff working the reception desk, so on occasions the queues to check in built up, but otherwise arriving was seamless enough. My room was on the third floor and directly opposite the lifts, which fortunately didn’t cause any disturbance during the night as I originally feared. The room was a good size and although a little basic and dated provided a comfortable stay, along with a nice view towards the centre of the city. The bed was large with a good number of electric sockets at both sides, there was a large desk and although the mini bar was empty there were complimentary bottles of water provided. The bathroom was also a bit dated but perfectly clean and the shower head above the bath was decent. No gowns but the towels were nice enough along with the toiletries and the room gave a decent few night’s sleep. One of the reasons I booked this hotel was the roof top bar, so it was a shame this remained closed throughout my stay despite the weather being glorious. Although there’s some nice seating, reading material and the fireplace, the bar on the ground floor isn’t quite as impressive and it’s also a shame it closes promptly by 11pm, despite a member of staff still being there to staff reception. It’s a decent hotel in a good location, surrounded by good restaurant options and walkable to the main spots. With the value it offered I’d recommend and would certainly consider staying again.

We have recently moved to Andorra and were looking for a serviced apartment. We found a one bedroom, living room and a fully-equipped kitchen at Hotel Cosmos. The receptionists were very helpful and very friendly. The room was a bit dated but very clean. We stayed at this hotel almost a month before moving to a furnished apartment, awaiting our residency. The price was very reasonable and the location is great, with 2 supermarkets and a fruit store within a minute walk from the hotel. The laundromat is right opposite which opens daily from 7am to 10pm. A few steps from the shopping mile makes it easy to get around. I wholeheartedly recommend this hotel

I went with a coach party from National Holidays. Apart from another coach arriving at the same time - which made thinga bit hectic at check in - everything was great. (the other coach only stayed one night). The rooms, food and staff were all fantastic as was the location. I cannot praise the hotel enough for making us more than welcome. I would go again either as an individual or as part oif a party.

Il servizio perfetto abbiamo avuto un problema con la prenotazione i è risolto con tutti i tipi di attenzioni da parte del direttore, anche lasciandoci la stazione di parcheggio gratuito i la sessione di spa gratuito.molte attenzioni inclusi la colazione.Tutto perfetto da parte del Sraitor.perfetto.