Hôtel Chalet Mounier , Restaurant et SPA

Thank you chalet Mounier for a wonderful ski holiday at probably one of the best run hotels we have experienced. Food is excellent, staff service is second to o none, facilities are perfect, and the hotel offered a good space to hang out and chill. NYE was out of this world!

Me and my partner went for the spa where you were allowed to use the indoor and outdoor pool and the two saunas for an hour before the massage for 120€. To go to the amenity areas you have to go through the restaurant, which is a bit awkward ,where you are allowed to change. We weren’t shown where anything is so we had to wonder around and try to find the pool and the rest. I spent 10 minutes looking for the outdoor pool only to be told afterwards that it shuts down at 5pm and frankly that was half the reason why went there. Furthermore, the massage started with a 40min delay and it was very amateur, at a point where it felt more like gentle stroke. The cherry on top was the manager trying to apologise for the staff not showing us around and saying she will see what she can do, only to disappear and let us waiting. After the massage you need to take a shower with your own shampoos and you need to return to your hotel with your hair wet as they don’t provide any hairdryers. However, the amenity areas are decent compared to their competitors but if you want my advise better save your money and go somewhere you trust.

Me and my partner were staying at a different hotel…. After a few days on the slopes we were hoping for a relaxing evening at Chalet Mounier which offered swimming pool and sauna amenities. So we book for a 20minute massage with the promise of an hour long indoor and outdoor swimming pool and sauna experience prior to the massage… To start with we were greeted warmly and the hotel itself was very beautiful and left a great instant impression.Until we were taken to the swimming pool via the restaurant which was a little strange at first. We were then taken down to the swimming pool and sauna area and given robes, towels, and slippers included in the fee.From this point we were left alone…. There was no outdoor pool in this area, just the indoor and two saunas. We were never shown the outdoor pool or told how to get there. The massage was not very punctual. After the masseuse arrived we were told to gather all of our belongings, and whilst in our robes, and towels we had to go upstairs back through the restaurant in to the massage room.This felt very awkward…. Finally the massage was weak and was definitely not worth so much. It felt more like a stroke rather than massage.I requested for an upper body massage, but attention to arms was not given also no one asked how strong we wanted the massage. After the massage we were told to take a shower, but there were no hair driers after, or changing rooms so I had to go with wet hair back to our hotel as I did not realise they wouldn’t provide this. In general, I think the plan of the retreat should be better specified to the client so they know what they are doing.Perhaps if we were to stay at this hotel the experience may have been less awkward but for someone coming from the outside it did not leave a great impression and we were very disappointed and expected more. Our advice is to not go here for this kind of service or just make sure to specify and ask every detail as the staff I think expect you to guess and know things. Also, we expressed were were disappointed about not being shown the outdoor pool and a manager said she would see what she can do and will come back after the massage but she never came back.