Utente ospite
26 ottobre 2023
The hotel is in a perfect location, close to everything, plenty of free parking nearby for your rental car. Unfortunately, it's an old building undergoing extensive renovations, in asnd out, and that's not clear when you book. No food service but that didn't bother us... The walls in all common areas and our room had peeling paint, a pervasive musty-mold smell throughout, no hot water for showers. Full disclosure, a family member inadvertently booked an extra night and when we realized our error we immediately phoned Harvey, the owner, to see if he'd adjust our booking. Yes, the site says no refunds but in small business you build business with relationships and customer service...I felt it was appropriate to ask. Harvey was kind in May 2023 when we booked this stay and told me emphatecially that he'd take care of this but when I called, and called and sent numerous emails he completely ignored my outreach. Even once we arrived for check-in he promised to adjust ther bill and once we left Lerwick he ignored my outreach still. Perhaps the hotel can be restored to its original warmth but ownership doesn't support the customer. Totally unfortunate.
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