Hotel Al Sole

Upon check in there was confusion with our multiple reservations. We had a group of 9. We did not find the front desk agent that greeted us to be friendly. And then we were told that none of the rooms had hot water, which was not specified when we booked online via booking. In addition, the room that we stayed in # 11, had something living in the ceiling (we think it was a bat), plus there was plastic and cardboard taped to the ceiling. Another thing to point out is that the AC mini split unit in that room is not adequate for the size of the room and the fact that it has vaulted ceilings. So during the day it is hot and does not cool down much until night time. The walls are thin so you can hear your neighbors and it’s hard to sleep because the next-door neighbors have multiple dogs barking all night. This is a very basic hotel, but I guess people expect less since you’re paying less, however maintenance should be the most basic thing in any hotel. The descriptions of the rooms should also be more clear. (For example, we had booked multiple rooms thinking they all had AC. But not all of the rooms in the hotel have AC and it was not mentioned that some rooms did not have AC so we had to switch at time of check-in.). This hotel could be nice, but it needs much better attention to detail.

The place is nothing like they present it in the promotional marketing… the entrance is an alley… no air conditioning in some rooms, no hot water, the bed has no quality sheets and pillows. The place is basically an old house converted to make money of turists. HOWEVER, the worst part is the lack of customer service training, the lady at the entrance desk is poorly trained, defensive , and could not care less about our concerns.

A great place to stay in Leon. The staff were friendly and helpful, especially Lucia!

Amazing It was amazing couldn have asked for a better location. Very walkable to everything staff was incredibly friendly and helpful. Street parking infront of building. Literally couldnt have asked for more.

The staff are lovely and very helpful. There are some areas for improvement, soundproofing is minimal, the pool isnt great and needs some attention, hot water in the shower and some touches like shampoo, free filtered water and fruit with breakfast would be nice and are pretty standard elsewhere in this price range.

Great place to stay! My friend and I had a fantastic stay at this hotel. The room was clean and comfortable. The air conditioner worked great. It has a cute courtyard with a small pool, hammock, and plants. We felt safe there as there is a large door that is locked to the entrance to the street. The staff helped us get taxis and a shuttle from the airport. Walkable distance to the restaurants. There are bikes on property that makes it even easier to get around.