Six Senses Crans-Montana

酒店不是一般的贊，衞生、環境、設施、服務都不錯。酒店位置在山上，空氣視野都不錯。服務無可挑剔，我們是自駕過去的，車子鑰匙給服務員，行李直接送到房間，車子代泊車，鑰匙酒店代為保管。酒店前台幫忙升級了房間，房間衞生間有汗蒸房。酒店早飯也是相當不錯，有機會下次再來

Vivo in città ed ero un cliente abituale (quasi tutti i giorni della settimana) al bar Ora di six senses, al ristorante Wild cabin e al ristorante Byakko. All'inizio io e i miei amici eravamo molto soddisfatti del servizio, tuttavia, con il tempo il personale è diventato estremamente scortese e indifferente. Ci sono state molteplici situazioni dopo le quali il nostro desiderio di arrivare a Six Senses è completamente scomparso. Ad esempio, sono arrivato con i miei amici e avevamo con noi alcuni giovani, abbiamo chiesto loro di prendere un tavolo al Wild Cabin per cena mentre noi usavamo il bagno e loro hanno detto che il ristorante era pieno. Tuttavia, un altro mio amico ha chiamato il ristorante e ha chiesto una prenotazione, alla quale hanno detto che c'era disponibilità. Ci è stato detto più volte che "non saremo serviti" o "avremo accesso all'hotel" se venissimo visti usare sigarette elettroniche, quando non eravamo noi a fumare. Inoltre, dopo aver deciso di dare un'altra possibilità al ristorante Wild Cabin, siamo rimasti ancora una volta delusi. I camerieri erano scortesi con noi come alle nostre spalle: puntavano il dito e sussurravano. Nel complesso la nostra esperienza a Six Senses Crans Montana è passata da fantastica a assolutamente orribile. Ci siamo sentiti sgraditi e derisi.

All six senses tell me not to return to this hotel. The hotel unfortunately could be so much more. It is one of those places that wants to be cool but in trying so hard that it is not. The rooms are nice however if you are below level 5 you do not have a view. You can hear your neighbour talking early hours and the club music late into the night. Furthermore the hotel is dark and feels like a cave but a cheap cave. Heat in the room is controlled by the hotel and even when they adjust it for you it will drop down again to their original setting in the middle of the night. The room service menu is limited and the one restaurant/bar does not open until 7pm. I would avoid going there and spending your money when there are so many better options in Switzerland. This hotel is for posers. It is not luxury and lacks character. Essentially a slightly nicer version of a Hilton.

We have stayed at the Six Senses on two occasions, firstly in Portugal and now at Crans Montana. We stayed for three nights and spent over 7,500 CHP for the accommodation and extras. There was so much that the hotel does right, largely the architecture and finish of the building but there is so much they have got wrong with their approach and service. It feels like this location wants to be a luxury offering but without the accompanying service levels and they make so many basic mistakes that are simply not becoming of a 5 star hotel. I felt compelled to write this review after being harassed post our stay for 65 CHP which was the cost of the in room teddy that the hotel leave in every room. It’s a money maker when you turn up with multiple children. We read and re-read the accompanying card which stated that the cost of the stay and the teddies adoption fee goes towards their sustainability initiatives. Clearly a mistake on our part as busy parents juggling multiple children on arrival. But here’s the issue, we overlooked all the other money grabbing that the hotel did and let that go until this last episode. During our stay we had baby sitting that was offered to us on the basis of 35 CHP for an in house nanny and 55 CHP for an external nanny per hour. We took the in house option. Upon check out however we were told that this was 35 CHP per child per hour. For a 3.5 hr service they wanted to charge us 367 CHP. The external option would have been 577 CHP and in addition the hotel wanted to charge us a 10% handling fee. We were also charged 45 CHP for 5 scoops of ice cream for our children (9 CHP per scoop). I understand the hotel plays to a 5 star audience who may not always check their bills but this is disgusting. In the greater context of cost of living and the have and have not’s the approach of the hotel is shocking. I am glad to say that the hotel relented on the baby sitting charges and accepted they misinformed us but at every turn there was money to be made. We paid an extra agent 300 CHP to hire bicycles for 2-hours (a day charge was the minimum). The service we had from the individuals that looked after us at concierge (Arthur) and the setting up of the bikes was brilliant and it really made the stay but the cost was way too much. It was another thing that was just extra revenue for the hotel. We have finished a 6-week journey through France and Italy and stayed at some wonderful hotels who went the extra mile to build a client base and who could easily have penny pinched on the small stuff but didn’t. The Six Senses in Crans Montana did so much so well but let themselves down on the easy stuff. Teaching great customer services is an art and unfortunately it isn’t one that they have mastered at this location. We also had a terrible interaction with the cleaning staff who even though the hotel knew our schedule with young children sleeping and our restaurant t bookings, continued to send staff to knock on the door at 9am a

This was our first visit to a Six Senses Property. I am not certain we will return. Positive features: 1. The room was stunning and the facilities (spa, fitness center, etc.) are top notch. 2. Dinner at Byakko our first night was lovely. Issues during our stay: We used the six senses app for most communication. This was generally good but things were challenging on our last day. 1. We went to the outdoor pool in the afternoon but no one came to bring towels or check on us. 2. We went to dinner and were surprised no one turned down the room despite having the housekeeping sign on. 3. We asked for a ride home after dinner but got no response and ended up walking back. None of these issues are dealbreakers but at this price point I do not expect issues.

This is a new build that just opened in March. It is in a very convenient location next to a ski run/bike road (so it is ski-in ski-out and bike-in bike-out). It is also just above and an easy walk to the Cry d’Er Gondola and Crans. It appears (I don’t know) that there were design challenges fitting it into its location, which may account for some of the comments below. The facilities are obviously quite new and modern. The lobby, restaurants, and rooms are open and airy - very modern combined with mountain traditional and outdoor themes. The rooms are large, comfortable and well-equipped. The bathroom is large (although the tub being in the center looks cool it is a bit in the way). Our room (and the rooms on our side of the hotel over a number of floors) have large terraces and full window walls. The views aren’t great, though - overlooking the ski run/gravel road and the side of a hill. It appears for a view you need to stay in one of the residences (there is a rental program) or perhaps a suite on the top floors. The staff is outstanding (though they seem a bit inexperienced, as to be expected for a new hotel). They were very friendly and helpful all through the hotel. The Guest experience Manager (GEM) greeted us upon arrival and helped with any arrangements. The activity staff (downstairs at the ski/bike area) were incredibly helpful in discussing activities and directing us how to get where we wanted to go (such as the easy access from the hotel to the Bisse du Ro hiking trail - an absolute must-do). The hotel provides lift ticket cards at a much lower cost than the ticket window rack rate, which is very convenient. The spa staff was excellent, including the massage therapists The spa facilities are huge, with an indoor/outdoor pool, relaxation areas, a variety of saunas, steam, etc., both coed as well as individual ones in each of the locker rooms. The indoor/outdoor pool is integral to the spa facilities ; the only drawback is that it is below grade so the outdoor potion of the pool is only semi-outdoor (there are no views - if you are looking for a great view of the mountains ala Hotel Mont Blanc in Chamonix, you will be sorely disappointed). There is a separate outdoor pool on the 5th (lobby) floor which is not connected to the spa. It’s location seems a bit odd other than that may have been the only place they could put it. There is free transportation to he Violette gondola in Montana, from where you can ride to the base of the tram to the top and to the glacier. From Violette there is also a free bus to reach the Bisse du Tsittoret trailhead - another great hike with waterfalls (the free bus runs all through Crans-Montana, to the Cry d’Er as well). Be warned - there is no AC (in the interest of sustainability I guess) or other air circulation system (or ceiling fan) and it was in the mid to high 80’s while we were there. The room was very hot (the window walls which face west didn’t help) and sleeping was very difficult. W