Mercure Leicester the Grand Hotel

Went to a very very impressive wedding at this beautiful hotel in a fantastic location, a few minutes walk from leicester registry office, a very clean and charming large hotel with rooms to cater for any occasion. Could not fault this place and all the staff were amazing, especially Isabella who looked after me like a family member, she deserves a huge pay rise along with all the hard working staff at this great place. Cannot reccomend enough, freinds stayed the night and praised it very highly. Well done thebgrand hotel you smashed it.

We booked the Mercure Hotel in February as a drop off point for 3 days break at Easter on route to the South from Durham so I could see the Space Centre, Richard 3 centre etc. we arrived to find the hotel closed and under renovation. Staff produced an email showing the booking had been cancelled - however a search of my mails which I check closely every day and a full check of deleted emails showed I had not received any communication!. At this point the staff took over and were absolutely superb. The General Manager talked with us - lovely guy, and assured us they would help. We were brought coffee and then given an option of alternative hotels. The service was second to non!. It was sad we couldn’t stay as the hotel looked beautiful!. A special mention to Tobias who went above and beyond in booking another place for us and then actually going there with us to assist!. Couldn’t fault them turning a major disaster into a pleasant experience!.

I have been to the Grand many times over the years. Always a great do. This year's Christmas party was no different. Food was hot, service good. We were a little fiesty. Hope you will have us back next year..., 😊...