Premier Inn Leeds South (Birstall)

Very impressed with this hotel for price I paid - although I notice that I got a very good price compared to what it typically goes for. Comfortable bed, good size room, relatively modern interior. It is a 15 min drive from Leeds centre which may put some off, but overall I was really happy with my stay.

AWOL receptionist. Arrived rang the bell at reception desk. Waited. Nothing happened. I sat down my husband rang the bell for a second time & we both waited. Nothing happened. Another couple came in to check in and we all waited. Then a guy appeared in Premier Inn uniform told us to ring the bell said we had. We waited. Another guy comes along mumbled ‘ I’m not reception’ just ring the bell. I said we have and I’m not waiting any longer. He scuttled off but think he got the vibe we were unhappy. Receptionist arrived with a brief ‘sorry’ but didn’t appear to be. After checking in the card she issued us with didn’t work as not been activated so had to return to the check in desk. Very very poor first impression. The rooms were super hot, no air con and unable to open windows as the motorway/road noise was terrible. Didn’t get much sleep. The fan in the bathroom was like an airplane about to take off! The restaurant had not a single staff member when I went in or a customer. Shouted hello 3 times and no one came. We went to TGI ‘s across the way at the retail park which was very good with lovely attentive staff. I usually like Premier Inns but not this one.

Bathroom smelt of cigarette smoke, heating was making cracking noises. The resturant food was terrible, had mixed grill the steak was stone cold, sausages was raw, the gaming looked off. Told the staff and they didnt seem to care and didn't offer refund.