Urban Oasis Hostel

The room itself was fine - large and reasonably equipped and clean. Location is convenient. Shared facilities like the kitchen were great. The big downgrade is for communication - staffed hours are erratic and when I tried many times to contact the property in advance of our stay through whatsapp, facebook and the booking site, my questions were never really answered - what are the "checkin" procedures and, what is the wifi info in case we needed to contact someone once we arrived and no one was there. Because we were traveling there in the morning, I figured we would have at least 12 hours to sort out if we were going to have to sleep in the car that night. After we found a parking spot, it was just by chance that someone was opening the door so we could confirm that we had a reservation and that we could check in a couple of hours later. We booked about half our stays in hotels and the other half in unhosted properties, and all of the unhosted properties as well as the other hotels were very responsive to my questions. For whatever reason, this hostel didn't seem to want to communicate. I hope they treat their hostel guests better or maybe the guests don't care as much as I do. Simple communication was seriously lacking