Utente ospite
10 ottobre 2024
I am just home from a 3 night stay with my 74 year old mother. I myself have a number of hidden disabilities and have a disabled parking pass. Up until this morning, our stay was faultless. Everyone of the staff were so friendly and good at there jobs. The gentlemen in housekeeping who serviced our room, the ladies doing the turn down service, the staff in the leisure centre, the breakfast staff, the bar staff, and the wonderful reception staff, they were all outstanding. The food was also fabulous, and the hotel was spotlessly clean. Up until this morning, everything was perfect. On our way down to breakfast this morning in the elevator it moved like normal at first. Then there was a sequence of 3 loud bangs and large jolts before the lift settled. Once we were sure the lift was settled, we started pressing all the buttons to see if it would react, but it was clear it wasn't going to move again. I had left my phone in the room charging, so I used the alarm button on the control panel to get in contact with the lift company who sent an engineer out to us. At this stage we were getting over the shock, feeling a bit sorry for our poor backs that took a beating in the landing, and starting to see the funny side of things. Neither of us could sit on the floor as we'd struggle to get up again, so it was a long wait for the engineer, who got to us about 45 minutes after we got into the lift. He was absolutely lovely to us. Opened the door to let us have a bit of air, before closing it up again to raise us up as we were stuck between floors. Another bit of a bumpy ride, but nowhere near as bad as earlier. At this stage, we can still see the funny side, and are just looking forward to getting out, having a sit down, and taking some painkillers. These things happen unfortunately. The next time the doors open a manager has stumbled upon the situation. There was still a decent step up to get out as we weren't level with the ground, but the lovely engineer helped us. At this stage if the manager had asked were we OK, and what happened, everything would have been fine. Instead he asked were we on the way down to breakfast, and started leading us through reception as he told us about how the engineer must have cut the electricity to the lift for a couple of minutes while he was servicing it! This wasn't getting the wrong end of the situation, this was blatant lying! I replied that we'd been stuck in there for an hour, and the engineer was only there because we'd rang the alarm bell. At this stage he could have back tracked and asked what had happened, but instead he asked why we hadn't rang reception! At this stage he's walking faster and faster to try and get us out of reception in case we make a scene, and we are physically unable to keep up with him. This doesn't bother him in the slightest. He doesn't stop until he gets to the breakfast room, where he waits for us to ask us our room number. I have no clue by now what it is, but thankfully my mother remem
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