Druids Glen Resort

While this place is a decent enough hotel, it's by no means a 5 star hotel, 4 at best. Go down the road to Powerscourt and they'll show you what a 5 star hotel is. Came home yesterday after 2 nights there. Room was lovely. Food was fab on our first night in the garden rooms, 2nd night was OK. No flavour whatsoever from the orrichiette pasta, just pure bland. Breakfast on both mornings was just lousy. Food in the hot holds were stone cold. Said it to the manager, but it was still the same the next morning. Opted for the porridge instead, that was basically gruel. There are too many bad reviews on TripAdvisor about the breakfast, that you would think the head chefs would actually do something to correct this issue. Something this hotel is missing, between breakfast and lunch, is a coffee bar. I love a flat white or a cortado. I went looking for a coffee after breakfast had finished but there was nowhere to get one. I had asked the concierge where I could get one and he was willing to and try and get one for me, I told him it was fine because it actually sounded like hard work. That's not on him, he was lovely, I didn't want him to be going out of his way for just a coffee. All that lobby space going to waste, you'd be cleaning up with a coffee bar/menu. I had to go all the way into town just to get a decent cuppa. Booked into the spa, had a lovely guy do my treatments on me, I cannot remember his name but he was just wonderful. An absolute delight and amazing at his work. Pool was fine too, my son had a great time both mornings in it. When we were in the elevator yesterday morning heading for breakfast, it suddenly kept slamming like it was about to go into free fall. It did this 3 times and scared the living daylights out of myself and my son. Went to reception about, they didn't seem too bothered. My son for the rest of the day and since we got home has not stopped talking about how frightened he was in the lift. My son is autistic and this triggered him a great deal. Maybe in future, if something like that happens again, you go out of your way to make sure your guests are actually OK instead of saying "Oh sorry about that". I definitely would not be in a rush back.

Great staff in all areas of the hotel! Keith in the bar area, Linsey at front desk and many others were amazing. Rooms are spacious and very comfortable, other reviews talk to run down items but I did not notice anything wrong during my stay. The food and beverage are excellent along with everything priced appropriately. The grounds are beautiful as well, including two fun golf courses.

Underwhelming as expected so much more for a 5* hotel. Positives were food and rooms. Our family room was perfect with great air con. We ate in garden room restaurant both nights food fab and really comfy seating area. Negatives were we felt just like a number. The staff did their job but with no extra touch for the guest. No run through at checking in about facilities. Two boys 12 and 14 so we went to driving range..no balls available and another guest said that staff said man who collects balls hadn't come to do it. So we just got our bucket and went out and collected them ourselves. Driving range and area around so bad not kept at all Also outside decking area had umbrellas with lights but guests were sitting out there in the dark..laughable really. Pool is similar to a public pool. For 5* stars ....absolutely shockingly bad..from reception staff to old worn towels. Would we go back? ....No unless it vastly improves.