Hotel a Le Grand-Saconnex

"The location of the hotel is right in Palexpo. Very convenient for exhibitors. Also, it is very close to the airport. Public transport is also available."

"The hotel is new and clean. Although the hotel located near the airport but still need to take the public bus to reach airport. Using Google map to reach the hotel is not updated, which caused me to walk about 10mins to reach the hotel. In fact there is a bus stop just right beside the hotel."

"Very nice room, the view from the room is gorgeous. The hallway from lift to rooms smell really bad, heavy smell of smoking cigarettes. The location is behind Palexpo. Not clear enough how to get there or how to get to from the Hotel to Palexpo. A crucial sign is missing when you have split route without sign which path to follow. From Palexpo I took a taxi to the the hotel. But that was a waist if the direction was clear."

"La stanza è particolarmente buona.Il treno di mezzanotte è arrivato a Ginevra, e il taxi è aperto per dieci minuti.Anche se arrivato a mezzanotte, il personale della ricetta è anche una ricezione molto entusiasta.Una zona di uno strato ha bisogno di consumo per entrare.Un bagno è fantastico!"

"Pretty new hotel and all the amenities are new. Comfortable for business. At the lobby there are plenty of chairs and tables for us. Good for small meetings. Wide variety of beverage to choose from including 24 hours free coffee and tea."

"Reception, bar staffs, shuttle driver are helpful and polite. Room is nice, bathroom has a cyber ferl"

"Management please check this review and travellers please watch out!!!  A  nice clean hotel with great restaurant which made me feel like home. Closed to the airport though location is a bit difficult for me to walk to the airport, but they have nice shuttle service to take guests from/to the airport.  In my mind, I praised it was the best airport hotel I was staying ever, and they deserved a great review. (that was what I felt at the beginning). With the reasons above I had extended to stay one more night to check out on 12 May 2025 when I could easily move to the hotel in front of it for the extra day (Nash Suites airport hotel) with cheaper price. I chose to stay.  I Got Really Upset And Disappointed when a box of Chocolate in my room got lost. I have pictures attached here in the review!!! Chocolates in Switzerland are very unique, and I intentionally went to Sweetzerland (a chocolate boutique) on Saturday to purchase two boxes for my friends in the Netherlands because Sweetzerland closes on Sunday. One box cost me CHF 22. On Sunday May 11, I went out till the evening around 6pm.  As soon as I got back to the room, I realized one box of my chocolates was gone but left me the white gift wrap. I immediately went down to report to the receptionist. The one I first talked to was nice. She seemed willing to help solve the problems. She referred me to talk to another receptionist, her colleague but the lady she referred wasn’t available at that time. She asked me to go talk later again. When I did, the second receptionist said all the managers, and house keeping they needed to talk to left because it was after 6pm. I asked her to call them. She said that was impossible. So, verfication wasn’t successful. Instead, she asked me to leave my contact number in Europe and email address because I was gonna check out the next morning 4 am. She claimed by the next morning 4:30 am after they talked, they would come up with a solution and would contact me. I waited for two full days, and no call or email received. This IGNORANCE shouldn’t be done. This considers BAD SERVICE!!! This shows that you don’t care about short stay travellers. How unsafe the guests would feel??? Now, it has come to the point that I was complaining about losing one chocolate box to complaining about bad manner of the receptionist! There were 3 receptionists that evening, she was the second lady who sat down in the middle with longer face shape. It happened on May 11 evening, and my room number was 311.  Management Please check and take this action seriously!!! Don’t let the act and services of those ladies ruined your hotel’s reputation. It was supposed to be a great 5 stars hotel but it ended up as one star. It is a shame to let the reputation go down this way. Our family also ran a hotel in our home county, so I deeply take sympathy on you and want you to know!!! PLEASE Definitely Check and Verify!!! Don’t make your guests feel like you don’t care especially for those overseas guests who go and do a short stay.  It is not the value of a box of chocolate matters, it is about housekeeping lady’s behavior and the ignorance of the receptionist!!! What if I left my other stuffs unlocked in the luggage on that evening?!? She probably would take something important on that luggage too.  Please You Should Check with the housekeeper and the receptionist on that day!!!!!!"

"It was very unclear where the airport pick-up point actually was when you come out of the building. All they told me on the phone was that it's terminal 1, gate 3 and a black van. Well if they had elaborated and explained that you go past the taxi ranks to the coach pick-up section, that would have been far less stressful at 11pm. Once there, there was indeed a black van with the 'Nash' branding on the side which arrived in 10 minutes. A short ride away (5 mins) and we got dropped off at the hotel. Late check-in is at the reception desk in the airport hotel next door. For some reason, the lift in the hotel next to reception wasn't working (myself and another guest tried to get it to work) - meanwhile some hotel employee was on the phone in the room next door. I then had to carry my 23kg bag fortunately up just one flight of stairs, but this would be an issue for other guests with limited mobility. Transfer back to the airport the next morning was pretty smooth. In summary, clearer instructions around the pick-up and a working lift would have improved the experience, but it was still perfectly adequate and convenient for an early morning flight at 7am."

"Room was super clean! Hotel was so pretty, they even have a microwave in the room, a coffee machine & a seperate sink for water. Its near to the airport, like not even 5 minutes. Haha. They do have shuttle van to the airport so if you book them, you dont have to worry about your transportation from Geneva Airport to the hotel! Will definitely recommend. 😀"

"La stanza è abbastanza grande e davvero bella. Il bagno non mi è piaciuto per niente. La colazione è buona, come ogni altro Novotel. Buon posto per 1-3 giorni."