Utente ospite
6 novembre 2023
Check in was easy. Paper-thin walls and gap between door and hallway, people making coffee at 10pm will sound like someone is drilling the wall, as well as you can hear everyone walking by the room. No hand soap by the sink, but you can just reach into the shower to get body soap to wash your hands. USB plugs don't work once the light is off, so I recommend you don't rely on them. People at the front desk have their own small personal laptops that they use while there are no customers (nothing wrong usually), however, they won't know how to find a reservation, and will charge your credit card even if the employer has reserved and authorized the charge to their card. Also, you'll have an incidentals hold of 399.90 on your card for at least 3 days (after your stay). The gym is quite basic, the second night it had water, but the tv doesn't work. Bring your own device and headphones (as if there were other users around). The front desk won't answer the phone, so I would not recommend trying to reach out to them if you don't live nearby and can show up there in person. Hilton Hotels customer service will take at least 30 minutes to answer the phone when calling to discuss the situation, and when they are unable to reach the hotel, they'll just tell you to call the hotel yourself. Charging almost $400 for one Fri-Sat night, and $150 for one Thu-Fri night, one would expect more from a self-called nice hotel. Think twice, you are better off staying at another hotel closer to downtown, you will regret dealing with the Oread Lawrence.
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