Iberostar Waves Creta Panorama & Mare

Tutto era perfetto dal servizio, le strutture, la pulizia e l'ampia scelta di pasti.

This review is from people travelling as a couple aged 28 and 30. We arrived very early morning to the hotel and we were checked in by a man who went through what felt like every piece of information he had to offer. We also got slapped with 100 euro payment for room tax, now we're novices when it comes to going away and knew we would have to pay something but didn't expect 100 euro for 2 weeks. Upon arriving at the room we had a bungalow, which faced the sea. The view was lovely and they were easily accessible. The room was very clean and tidy, and the bathroom was very spacious. Very good shower, and couldn't fault this. The fridge was stocked with drinks (however this isn't ever refilled). Towels are supplied daily and beds are changed when you leave the card on the bed. One day we lost ours, went to reception they contacted house keeping and this was done with no issues. They also brought us another card for the rest of our stay. Beds are comfortable and love that you get two pillows each- also fluffy pillows I may add. Food & restaurants are good! When we checked in we were told to book the bbq a few days in advance which we did and it was delicious. However we were not told that you could only go once a week, so we foolishly went twice in the first week then were only left with the main buffet. I find it odd that you need to book for this every day, but suppose it allows for numbers for catering purposes. There is a lot on offer, some nights are better than others but there is defo something for everyone. Zorbas near the pool is very nice for lunch time and we often went here most days. However a hidden gem is Star Cafe which is near the beach. Their sandwiches are unreal and unfortunately we found this near the end of our stay. Drinks round the pool are served in small plastic cups like most places. However, on a night in the bars thankfully they're in a glass and not made ridiculously strong, so can be enjoyed. (For someone nearing 30 having drinks served in plastic cups on a night is awful, give me a nice glass please) There is entertainment around the pool but the reps aren't pushy. They're actually lovely. The night time entertainment at the theatre can't be commented on as we didn't go to any. There was often singers and bands on at the main bar, which the seating is out on the terrace and had such a nice vibe we didn't leave it. There are multiple pools around the hotel and extra lounges on the grass area. There are lounges down at the beach. They do state that around the pool if you leave the bed unattended for longer than 45 mins they remove the towels. I don't know how true this is, but I hope this is enforced as nothing worse than bed hoggers, when they don't sit at them. 45 min is more than enough time to pop off for a drink, meal or even a little afternoon siesta. The grounds of the hotel are lovely and well maintained. Very clean and lovely views. Overall we had a fab time, and defo would consider coming back. It was a

We have stayed at the Creta panorama many times over the past 10 years. We have many happy memories visiting here. The location is beautiful. Panormo village near the hotel is just lovely. However, we did feel on this visit that the hotel was not quite up to the same standard it has been in the past. The hotel was extremely busy. We found meal times were really chaotic in the dining room. There were a group of young kids that enjoyed chasing each other around the tables, lovely to see kids having fun but not when people are walking around with glasses and plates. As always, a great selection of food at the buffet. However, I did find most of the hot dishes were luke warm, not something I've noticed in previous years. The changes with the set evening meal in Zorbas I found really dissapoining. In previous years it has been an a la carte meal. It is now a buffet for starter and dessert and a choice from the menu for the main course. The mains were fish, pork steak or a vegetarian burger. I am vegetarian but on that evening, there were no veggie burgers available. I had a few things from the buffet, the same as what I could have had in the main restaurant. In the past it felt like a nice treat going to Zorbas for an a la carte meal, but not this year. It is the staff that make this hotel. Doris at the calypso bar is just wonderful, always so nice to see her happy face every year! She is a real asset to Creta panorama. The two ladies working at the star cafe are excellent, always smiling and chatty. The spinach pie at star cafe is so good! The animation team work really hard. We enjoyed a few evenings at the theatre watching the shows. Great to see Simone, Toni and Matea again. Overall we had a nice break but it just didn't quite match previous visits we have had at Creta panorama.