Pension Gimmelwald

I was a regular patron of the Pension until one evening when I tried to support them by purchasing some merchandise from the honesty shop. I paid with a debit card but wasn't sure if I had operated their self-service credit card machine, so I checked with the bar staff. They couldn't give me a clear answer. When I showed the owner my lovely new Schwarz Monch baseball cap, she shouted "I don't like it!" which I thought was weird, considering it was her own merchandise. I suppose she meant that she didn't like it *on me*. Later in the evening I was chatting with some other guests and she started shouting at me to "let them eat". I wasn't preventing anyone from eating, to my knowledge but I moved out of the garden so as to avoid antagonizing her. She then asked me to leave, offering no explanation or attempt to reconcile, which was especially weird as I was a regular customer and had even volunteered to work for them doing video editing for free on their social media advertising (and put quite a lot of time into it, I guess they didn't like the edits?) Anyway, I got an email from them the next day saying I wasn't welcome there anymore, which was very sad as I enjoyed their beer and honestly thought I was friends with them. Seemingly not. I was worried that this was over the credit card payment, so I dropped by one last time and left some money to cover the purchase with the staff, in case the transaction hadn't gone through. I have problems walking sometimes due to my bad back, and I slipped, dropping some coins on to the floor, which was quite embarrassing but the staff were helpful and helped me to my feet. However, when I wrote a polite email explaining the situation the owner wrote back calling me a liar, and that there had been no money left at the bar. Anyway, my bank statements eventually came, the transaction receipts showed that I had indeed paid for the merchandise. So I probably won't be going back there for a while. :( Very sad as it's a lovely building.

Was here for 3 nights with my sister and her 3 year old. Was the highlight of a two week adventure in Switzerland. Was both kid and adult friendly. Amazing vibe, the owners were the best. Great food and comfy beds. The town is quiet and beautiful. And the price was amazing too. In short, I highly highly recommend this place and plan to be back again when I next am in Switzerland

The owner of this restaurant was so rude to my fiancee and I that I still can't believe it. It was a bizarre, horrible experience. My fiancee called in the morning and made a 7pm reservation for us. We then proceeded on a day long hike. He ended up proposing to me on the trail. Because of the distance of the hike and the excitement of the proposal, we realized we'd be about 15 minutes late to dinner. So, he called and asked if it was ok that we would be late. The owner advised him that it was fine, she would make it work. We got there and one of the servers sat us and brought us drinks. Everything was fine until the owner came out. She was short with us, terse, and clearly irritated. She slammed two dinner plates in front of us, both meatball dishes. I told her that I'm a vegetarian and that we had ordered a fondue for me over the phone. She grabbed the meatball dish away from me and huffed off without saying anything. She returned shortly after and slammed some sort of stuffed red pepper dish in front of me. She said, "There. That's vegetarian. Are you going to eat it? If not, I'll take it away." I was shocked, mentally exhausted from the hike, and didn't know what to say. She turned to my fiancee and said, "Maybe I didn't explain well enough over the phone how important it is to be on time." She then huffed off again. We debated what to do, wanting to just leave, but we decided to eat and ask for the check since we had hiked for almost 11 hours, were very hungry, and were unfamiliar with the area and unsure where else to go for dinner. The food was bland and overpriced. There wasn't much food on our plates and what was there was mediocre at best. I asked one of the servers for the check and told her about our experience. She told me that the woman who had mistreated us was the owner and apologized for her behavior. Some parting words to the owner: If it is so imperative to you that all your patrons be on time, then when someone calls to ask if it's ok to be late, simply say you can't accommodate late guests. We would have been happy (and much better off) to go elsewhere. Throwing a fit like a toddler and expressing your frustration to your guests in such an unprofessional way is always unacceptable but all the more so when you're overcharging people for bland food. Guests paying those prices should be treated well. In our case, we had just gotten engaged and deserved to enjoy a nice dinner after but instead were scolded by you. Your behavior was bizarre and completely inappropriate. Whenever I remember this experience, I am embarrassed for you. You should be ashamed for throwing a fit like that in front of patrons at your own business establishment.