Rio Hotel and Casino

The price is cheap and the room is too big. Enjoy your stay in Rio.

We picked this hotel based on pool being open, it was actually not a convenient location. I called days prior to arrival to make sure the pool was open, and verified. When we arrived all ************* were down, apparently just bought by new company. Pool was definitely CLOSED. The furniture in our room was disgusting. All suites? No alarm clock, no fridge. All they had was a bed to sleep in for the same price I would've paid for something close to the venue we visited. We paid an unbelievable amount for transportation FOR NO REASON. The staff was absolutely careless about our situation . I absolutely would not recommend staying here.

The rio is a great hotel if you are willing to sacrifice a prime location and overall quality for a dirt cheap, and i mean dirt cheap price tag. The rooms are dated however still decently clean. I was able to uber to the ***** for about 6-10 bucks depending on the time of day. I would stay here again.

We arrived to check in at 10pm, there was only one automatic check-in machine in operation and, amazingly, it told me that my room wasn't ready. I made a reservation with More than 40 days. The queue at check-in was over 80 people long with only 4 attendants. It simply ruined our night in Las Vegas. I wouldn't even recommend it to an enemy.

I missed my reservation but it was tp day from the ***** You can eat sandwiches and hot cheats on the floor

STAYED THERE 5 DAYS AND 4 NIGHTS. ONLY HAD HOT WATER IN 1 NIGHT. [1] THEY COULD NOT FIND THE RESERVATION MADE THROUGH TRIP.COM [2] NO HOT WATER IN SHOWER & UNPROFESSIONAL FRONT DESK: MON(DAY1): My flight was delayed, so I checked in on Tue. TUE(DAY2): 02:00 AM: Checked In 03:00 AM: No Hot water in shower 09:00 AM: No Hot water in shower 11:50 PM: No Hot Water in shower 11:51 PM: Called the Front Desk *1st Call: I hit the "front desk" button on the phone, but no one answered the call. *2nd Call: I pressed the "front desk" button on the phone again, and this time, a Security Officer answered the call and asked me what happened. I told him I pressed the button to call the front desk, not the Security Officer. Then, he transferred me to the front desk. Again, no one answered the call. *3rd Call: I called the front desk again, and this time, an operator picked up the phone (I pressed the same button on the phone 3 times at this point.) Then, I was transferred to the Front Desk. Again, no one answered the call, and I got hung up. *4th Call: I called the front desk again. The same operator answered the call. She said that she would transfer me to the Front Desk again. I asked "what if no one answered my call. I'm freezing and there's no Hot Water in Shower" She said she would stay on the line with me while transferring me to the front desk (I appreciated that.). This time, someone at the front desk did pick up the phone (and now, it's Day 2) I told her that there's no Hot Water in the Shower and I explained everything that I have experienced since I checked in. She said she would send someone to my room and rushed to hang up my phone. Now, it's about 00:10 AM (Day 2) WED(DAY3): 00:10 AM - Front Desk told me that they would send someone to my room and rushed to end the call without telling me any detail 01:00 AM - No one showed up. No phone call. 01:10 AM - At around 1:10AM, I made another call to the front desk. I pressed the same Front Desk button on the phone and this time the same person who I talked to at 00:10 AM picked up the phone. She said that she already created a request/case or something to the Facilities team. There's nothing else she could do and just asked me to wait. I politely replied "OK!". Then, I waited and waited. 01:40 AM - I called the front desk again. Again, the same person answered the call. Before I started talking, she said "are you calling about the no Hot Water again?" I said yes, and I said that I wanted for a long time, and no one showed up. Then, she said "I am sure I created a request to the Facility Department. WHAT DO YOU WANT ME TO DO? YOU WANT ME TO CANCEL YOUR REQUEST/CASE RIGHT NOW SO THAT YOU CAN GO TO SLEEP?". I started losing my patient. I then told her I was cold, tired, and I'm here in Vegas to work. It's the 2nd Day, there's still no Hot Water in the Shower, and etc. She replied by saying "DID YOU CALL EARLIER? THIS WAS MY FIRST TIME HEARING THAT YOUR ROOM DID NOT HAVE HOT WATER. DID YOU TELL SOMEONE ELSE EARLIER TODAY? WHAT DO YOU WANT ME TO DO NOW? FACILITIES WON'T TELL ME THE ETA. WHAT DO YOU WANT ME TO DO NOW?" For a moment, I felt like I was talking to a High School student. Long story short, the call was NOT pleasant at all. I'm 100% sure that I ended the call at around 1:40AM in the morning because I told her that I would wait for another 20 minutes till 2 AM. 2:00 AM – The tech showed up. (2 hours after I made the call.) 2:15 AM – FIXED. Long story short, he had to disassemble the shower handle/knob on the wall. He said something fell apart in the wall, but he re-assembled it back and fixed it. I got hot water "NOW". 7:00 AM – Still had hot water 11:00 PM - NO MORE HOT WATER AGAIN. I was tired and didn't bother to call the front desk. I took a quick shower just to wash my head without body and went to sleep. THU(DAY4): 11:30 PM - NO HOT WATER. FRI(DAY5): CHECKED OUT [2]TWO BATH ROOM SINK NOT DRAINING (OR DRAINING SUPER SLOWING): I didn’t bother to call the front desk.

the trip was awesome but the location is a little far away from the vegas ***** and the pool in also good and i definitely recommend you to eat the smash burger on 1st floor of masquerade tower mall. :)

The only thing I didn't like is there's no 24 hour gift shop or food place open. Kinda sucks at midnight when your hungry.