Hotel LIVVO Fataga

Un hotel perfecto, en el corazón de la ciudad. El único detalle negativo es que la hora de entrada es demasiado tarde a las 14:00 y si tienes una cita es una desventaja. Ahora muchos hoteles trabajan así, pero no lo veo bien.

Ho soggiornato in questo hotel in diverse occasioni. È sempre stato molto bello ma quest'ultima volta eravamo 3 adulti e un bambino e avevamo una stanza senza porta per entrare nel bagno (il che implica molta mancanza di privacy poiché tra la stanza e la porta per uscire c'è il bagno che se volevi fare la doccia dovevi dire agli altri di non uscire dalla stanza o di uscire perché ti avrebbero visto completamente sotto la doccia). In aggiunta a ciò e tenendo conto del prezzo per notte e della qualità assunta da un hotel a 4 stelle, il terzo “letto” per il terzo adulto era un divano letto, con la metà del divano notevolmente abbassata. In quel momento lo abbiamo detto all'addetto alla reception e lui ci ha detto che con il letto supplementare sarebbe stato anche peggio. Il risultato fu un'intera notte insonne di disagio. Il giorno successivo la situazione è stata discussa nuovamente con un altro addetto alla reception che si è subito scusato e ha ordinato di aggiungere un letto supplementare che, senza dubbio, non aveva nulla a che fare con il divano letto.

Posizione molto buona e buon servizio. Non è la prima volta che ci soggiorniamo e sicuramente ritorneremo visto il rapporto qualità prezzo adeguato. È un buon posto in cui soggiornare a Las Palmas se vuoi goderti la città. Proprio di fronte all'hotel c'è un mercato con un mercadona ed è vicino alle zone ricreative della capitale.

È la seconda volta che soggiorno e penso che sia un hotel da 10, buone camere, pulizia, buon servizio, colazione molto ricca e varia, per me un 10 in rapporto a qualità e prezzo. La zona è ideale e lì c'è pochissimo rumore. Ho soggiornato al primo e al quarto piano, entrambi erano perfetti.

Camera molto silenziosa e spaziosa. I letti erano molto confortevoli e in generale era tutto molto pulito. L'acqua gratuita è molto apprezzata. Si tratta di un albergo a quattro stelle ad un prezzo competitivo. Non abbiamo provato il buffet. Accoglienza con la giusta attenzione.

We stayed in this hotel for five nights in early December as part of a package city break. We reached the hotel by taxi from the airport (approx. €45) although we understand there to be a bus service into the city centre. There is car parking on site. The hotel has just under 100 rooms over seven floors – the highest floors might have business space but we did not investigate. It is in a good location for everything being a five minute walk from the main shopping street and close to bus services. We understand it to have been taken over by Livvo in 2022. The hotel does accommodate guests with impaired mobility. There is no bar or restaurant. The problem with this hotel is that it suffers from an absence of any competent management. In our attempts to contact the female Director at a weekend we were told there was no management presence at all in the hotel on Saturday or Sunday – the only point of contact was (in his own words) a regular receptionist. Whilst helpful he had no corporate authority - unlike many of his colleagues he had reasonable spoken English. Telephone calls and emails to the Directora were ignored by her (and still are). Variously we were told she was “working at home” / “ill”. The hotel does have – so we are told – assistant managers, but they were not on site either. It needs management to direct the maintenance teams. Our window didn’t open (handle was broken), the bathroom basin did not hold water, the centrally controlled clock was showing the wrong time and had been since the end of October (it had not been adjusted for the end of Daylight Saving). It needs management to direct the housekeeping which might best be described as erratic. Servicing of our room was invariably around 15:00 hrs unless we complained. One day it was absent entirely and we searched out our own clean towels. Public areas were left with debris from food and drink for hours. Windows hadn’t been cleaned for some time. It needs management to address the major difficulty with what appeared to be the principal lift - serving all floors in the hotel although with another in a separate location serving floors 1-3 only. This small lift serviced six floors exclusively and was used by housekeeping to move around service trolleys. At certain times of the day for guests to use this lift meant a long wait, squeezing in with dirty linen and exiting by contorting around the service trolley. For any guests with any mobility impairment use of the lift would have been impossible. The hotel does take groups although not with the obvious signs prevalent in many Spanish hotels. The major problem for us was that the hotel accommodates large groups of schoolchildren which we incurred at the weekend. The breakfast room is large enough when fully opened but with only two members of staff supervising the schoolchildren overwhelmed the seating space and the buffet area. Control from their teachers was lacking during our stay. Food was t