Hotel in zona Metropolis Mall@Larnaca, Larnaca

Non riesco a dire cosa non mi è piaciuto perché ogni cosa è stata perfetta. Ci hanno accolti e coccolati per tutto il soggiorno. Una menzione speciale per la signora al Desk gentilissima che ci ha consigliato molte attività da fare anche diverse nel loro genere (mare e montagna). Check-in comodissimo e possibilità di richiedere oggetti non presenti nella stanza come asciugacapelli e prese di corrente. Le pulizie sono state perfette, le gentili signore ogni giorno mi facevano trovare il pigiama piegato in maniera simpatica, una cosa davvero molto dolce. Sono stata 10 giorni e al termine della vacanza ero davvero triste perché ci hanno fatti sentire come in una famiglia.

Igiene: il bagno della stanza è bloccato, l'acqua non è pulita in tempo, l'armatura è molto sporca, molte acque sono acquatiche, e la superficie del punto di raffreddamento in acciaio inossidabile è grande. Impianti: le strutture fitness sono buone e la piscina è perfetta, ma non possono essere fornite ai viaggiatori, in particolare agli asiatici, per caricare il carico di conversione.Non dovrebbe essere un hotel stellare.

Abbiamo soggiornato con mia moglie 2 giorni, posto molto bello. Quasi tutto deve visitare a Larnaca sono molto vicini. I migliori ristoranti sono anche molto vicini. Super vista sul mare. Camere sono pulite, personale è gentile, hanno aiutato a chiamare un taxi in tempo molto tardi. Potrebbe essere poco rumore, perché ci sono bar intorno.La colazione è buona, ci piace il frutto.

Confirmation with Best Western plus Larco, Pontou Street was made months before my arrival requested to put me in room opposite my friend's apartment. When I arrived the receptionist literally told me they are over booked i must go stay in a hotel 5min away for one night and I they will offer me lunch or dinner, like half board. I wanted to experience Larnaca eat in different restaurants everday Luckily I was with a friend who is a local, she immediately said No because the hotel for transfer was terrible, tried another and she said No terrible as well. Eventually I was booked in another hotel for one night called Leonardo Boutique Hotel, George checked me in, he was fantastic. I will stay here next time because location is great and hotel is very clean. My evening with friends was ruined, even the person driving to the new hotel wasn't happy. What upset me the most about Best Western plus Larco was being ordered to go stay in a different hotel without apology. The first thing to say is to apologies and explain the situation. Even the next day when I came back to check in, the lady at reception was so defensive agressive speach, she just said they are just receptionist they don't make decisions then I told her she never apologised and then she replied oh im sorry. That already spoilt my stay. I thought your employer gave you the job and you must take responsibility, sometimes by just apologising, you are the first point of contact and depending on how you speak can make a difference to someone's stay. It was my first time to stay with Best Western and I dont wish to stay with them again.

Sono stato molto felice di rimanere lì. Non posso dire una parola cattiva circa l'hotel. Molto bel personale, bel posto, bella piscina, buoni prezzi al bar per il rinfrescamento, accogliente area esterna per mangiare. Se qualcuno come me ama i gatti, sarebbe un hotel perfetto per loro, perché ci sono gatti di strada che si curano localmente vicino in una zona verde, che mantiene i ratti e i bug lontani.

I booked a cheap hotel as I only needed it to sleep and shower in as I was out everyday. You pay for what you get. However the amount of stress caused on check in I was not prepared for. I understand reservations may not appear for many different reasons so I have more patience and understanding than most, however to be told on check in there’s a piece of scrap paper saying I’ve been moved to another hotel 40mins drive away, when I was told their was rooms available, with no proper documentation and I have to pay for the taxi and somehow claim it back from some person tomorrow, then met with a shoulder shrug when I said no just isn’t ok. I spent all evening trying to sort out the check in. Communication failed terribly in this occasion. I was left to sit and basically deal with my reservation myself for 4 1/2 hours talking to the company I booked with, not knowing If I was getting a room here or not and looking for other places to stay. To find out there was a problem with the payment, which if I was told from the beginning it could have been dealt with a lot quicker and reduced the stress of trying to be sent to another hotel, not knowing if they actually had my booking. A lot of reassurance points were missed. Which wasn’t a great start to my holiday. However on another note, This hotel has huge potential and I don’t think the owners realise. It just needs some some TLC, with its location being 5mins from the airport, the beach out side, ***** of restaurants 30 seconds away, volley ball, water sports on the beach out front and 2mins walk from the bus stop to larnaka centre (or 30/40min walk) and only a 5min walk to the salt lake. The actual hotel needs some love and work to it. With the partnership it has with last minute.com and potentially others, it could do really well and stand a very good chance in the market. Just some advice , Get the pool and upstairs bar fixed so it’s suitable for leisure guests when they come next summer. As it stands you wouldn’t be able to relax in the hotel during the day. The lobby area is lovely and spacious, the decorations and branding is simplistic which is nice. The outside of the hotel looks lovely with the huge flamingo. Do up the bedrooms, get the showers fixed, re paint, fix the door handles , make it look fresh like the photos advertised. When you get more guests coming , then focus on re designing the breakfast buffet, so there’s more of a selection. Then focus on customer service and making it feel warm. Let people aware you have made changes and ask the guests to leave reviews, better your chances of new business and more money. As people read reviews before staying. Look at the surrounding market and competition, what are your USP’s ?, where do you stand out?. It’s such a shame to see a hotel with potential go to waste. I hope the owners see this and start to put some love into the hotel.

After visiting another hotel of this group, I was extremely curious to come to The Ciao Stelio; however, I was disillusioned after seeing some reviews. Despite my doubts, I decided to go and was glad of my decision. From the first email, I got prompt and kind assistance regarding everything I was interested in (special thanks to Alexandros, Dimitris, and Stella for that), my additional requests have also been kindly noted (and satisfied at the end). Guys, thank you very much, you are amazing! Thanks to Anna, the check-in procedure was smooth and fast, and of course, I also annoyed her with tons of questions because I was so curious about everything around me. After coming to my spacious and lovely room, I forgot the fact that I’d ordered sparkling wine in the room and completely forgot about payment, was ready to come back to the reception but my thoughts were interrupted by the knock and when I opened the door I saw a smiling man who was welcoming me and telling that he was honored to deliver my complementary wine 😊 Nicos, you are top! A handsome man filling up the glass of champagne in my room – a better welcome is hard to imagine)))) Your service at Gambino Bar later for the dinner was so speedy and professional – thanks for making my evening, really. Adored Gambino bar for yummy-yummy food – quality is on the level (please make portions a bit bigger), will definitely come there again for a drink/snack. The only disappointing moment I had is due to the early working shift and the need to come back to Pafos I haven’t had a chance to appreciate the taste of breakfast but this issue can be easily sorted by the next visit. Thanks to all The Ciao Stelio Team for making my short stay so remarkable and relaxing!

Bella ricezione. Benvenuto, infrastruttura pulita e ben mantenuta, camera impeccabile, letto super comodo. Internet ultra veloce. Solo dettaglio, nessun piscina o spa come lavoro è in corso (ma questo è temporaneo). Raccomando davvero

Absolutely , wonderful hotel With wonderful staff who are on hand to help you day and night it’s no trouble to them at all. They’re very polite and very courteous. Food is amazing. The bar area is amazing. The only thing I would say is a couple of the staff in the restaurant near the spa were a little rude to me and my husband when we called her over to our table, other than that the best hotel I would recommend to anyone and everyone I loved it. I never wanted to leave or leave the island either.

My room was clean, bed was comfortable, air-con worked really well. Great views over the pool & sea. Breakfast was reasonable. The pool area is very nice & well appointed, there’s plenty of sunbeds / cabanas around The staff were very friendly & helpful. The hotel is in a quiet location & the beach is only a few mins walk away. Larnaca is 25 mins away in a taxi. If you want a quiet, chilled out place that’s good value for money, this could be the hotel / area for you. If you’re after local nightlife within walking distance then maybe not!