Utente ospite
30 settembre 2024
THE WORST HOTEL I'VE EVER BEEN!!! I booked the hotel to stay for a night in Larnaca cause I was going to the concert. The booked room was supposed to be with 2 single beds cause I was travelling with my friend. When we arrived the door was closed and I had to ring the bell. After 2 minutes, an elderly woman opened the door and asked us not to use this door and to use the one from the back of the building. Okay.. We entered the hotel and we passed through the dusty and messy reception: the room wasn't clean, everywhere a lot of old and dusty furniture and somewhere behind one of the shelf was a messy bed with old bedsheets. Someone was using this bed it looked disgusting. So, as I said we passed the reception and came to another room (with a door from the back of the building). The smell was awful, it reminded me of someone boiling cabbages. The woman sat down at the old normal table and asked me for my docs. No computers, no technology in this godforsaken place. Okay, we got keys and was asked to leave keys always with this woman when we are going away. Excuse me is it legal??? We went to the room and found out about one 1.5 bed for both of us. This bed even small for a teenager. We went downstairs to find out if they have another room because we booked the one with 2 single beds. But we got a refusal. Another hour we spent in a room trying to call to Booking com in order to deal with this situation. Due to we were late for a concert we decided to check out and not stay in the hotel. When we came downstairs to leave keys this woman who met us before was furious and screaming at us. I kindly asked her to use a different tone because we were polite and explained when the room is not suitable for us. But she didn't stop and we got a lot of swear words from her. I don't think we deserved this attitude because we were so excited to be in Larnaca for a concert. I'm deeply disappointed with the hotel. It's been almost 4 weeks and no one made a refund to us. The woman was screaming that we won't get it because we were using aircon and sitting on the bed. I guess we were breathing with her cabbage soup as well and it's not free of charge. PLEASE, DON'T BOOK THIS HOTEL AND DON'T TREAT SUCH ATTITUDE!!! They don't deserve 2 stars.
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