Cebu White Sands Resort and Spa

Our stay at Cebu White Sands Resort and Spa was filled with several issues. On our first night, the room’s air conditioning wasn’t working properly. After failed attempts to fix it and being moved to a room that was too small, we ended up paying for an upgraded room where the A/C was still weak on the first night and my niece had to sleep on the floor. The hallways were also not air conditioned, adding to the discomfort. We booked 3 rooms, paid for the day use for our whole family and spent generously on food and tips. The staff were respectful and polite throughout our stay which we appreciate. Middle(405) room’s shower and exhaust fan was damaged even when we just got there. Only my niece reported it coz I don’t really care. However, checkout was very frustrating. Housekeeping insisted that towels were missing even though we never took any and one room had checked out earlier. Because we were in a hurry that we might miss our International flight, we were forced to pay P2,550, for the towels we did not take. On top of that, the taxi arranged by the hotel refused to used the meter and charged a fixed P800 to the airport which he’d been told by the hotel staff to charged us, which felt dishonest and unfair. I am from Cebu I know how much and how far the airport is. Way too much!!! Overall, despite the respectful staff, the combined issues with the rooms, false charges and overpriced taxi/van made the stay very disappointing.

Very nice service and friendly staffs

Had a fantastic stay. Staff is fantastic and the facilities are great. I highly recommend this resort and their spa.