Mactan Newtown with Ocean View

Overall a good place but terrible service. No one wanted to take responsibility over their mistake to include the gym photos that apperently wasnt for guests who didnt stay longer than 6 months. We explained that we booked this hotel specificly for the gym and since we only had 3 nights we thought the would let us in anyway since it was their mistake, but no. They told us to contact the person who owned the flat and he didnt want to solve the situation either, just told us that there was a gym down the street. For this price range you can find better service, a disapointment for sure.

All was good at this location.

Do not expect a hotel experience Despite having confirmed beforehand our friend was almost in tears trying to check in - the One Pacific Residences concierge staff were particularly unhelpful (unwilling to help at all). Once in her unit, it was a wonderful unit (with a lovely view from the verandah) but there were no instructions for using things like the TV, internet, washing machine, nor anything explaining the opening hours for the pool (and how to get there) and the fact that a form needed to be completed before swimming there.