Leggi le recensioni degli ospiti sugli hotel di Laplace

Fairfield Inn & Suites LaPlace
4.5/598 Recensioni
I stopped at this hotel passing through. I’m a Bonvoy member and it was a good price. But really at the end of the day, Marriott has standards and if I’m only staying at Marriotts, I want to believe in those standards. This hotel seemed like they believe they deserved a pass from these standards, and that it has never been free from the excuse of the Covid era. Any hotel or business who uses Covid as a crutch now, should be ashamed and look internally. Internally like- you are still having people sign housekeeping agreements where they only get service once a week..? That’s an internal issue and absolutely ridiculous. Other hotels are back to daily service so what is your issue? Figure out a way to hire people and make your hotel appealing to work at. How about the cleanliness of my room and the hair and mold I found all over the bathroom? That’s leadership and training. How about the sense of “tired” you get when you walk into the hotel and everything including the workers, look and feel tired? That’s everyone at this location accepting that the hotel they work at is subpar. But most of all, not one person who works there says “welcome, we are happy to have you. How is everything? Thank you for staying with us. Etc….” I get hard times and I absolutely understand a lot, especially in this industry. But when I talked to 3 different people at 3 different times of my stay, and not one person said they were happy I was there, cared about how my stay is or room is, or thanked me for staying with you, is absolutely internal issues and nothing else. All of them made me feel like I was a burden. I’m willing to pay money to stay there, but you should also be willing to say “thank you”. At the end of the day you need to remind all your staff that if they didn’t have guests staying there, then they wouldn’t have jobs. Every time I talked to a worker, including handing them my credit card to pay my bill, I felt I was the inconvenience. I think you need to look back and re-train what hospitality is. I want to emphasize that I get hard times when you cannot control it. I had a window covered by plastic because you were resurfacing the exterior. I would never complain about that. It has to happen. I had an AC unit in my room that when it shut off sounded like a door was slamming-I didn’t get any sleep. I really wanted to say something to someone if they actually asked about how my stay was. I hate to complain so I didn’t and they didn’t care. So here you get a review. I get some of these things are out of your control for the most part, and that’s ok. But say at the very least- thank you for staying with us…. Is that so much to ask for? It’s Just disappointing because I want to be believe that at a Marriott I will get a certain level of standards maintained, and I was reminded that while it says Marriott on the outside, that’s not who owns it or who cares for it. But we as members want and need to feel like they do…

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