Casas da Lapa, Nature & Spa Hotel

Our experience at Casas da Lapa, Nature & Spa Hotel was underwhelming, especially considering the price point. The organization was poor, making it difficult to enjoy what was meant to be a relaxing getaway. Contacting the reception was a constant challenge, with long wait times and, at times, no response at all. Additionally, there were conflicting pieces of information regarding the use of the hotel’s facilities, which created unnecessary confusion. The extra beds provided were extremely uncomfortable, making it almost impossible to rest properly. For a hotel positioning itself as a luxury retreat, such basic shortcomings are unacceptable. While the setting is undoubtedly beautiful, the overall lack of attention to detail and subpar service quality left us disappointed. Unfortunately, the experience did not justify the cost, and we wouldn’t recommend this property to others seeking a premium hospitality experience.

We (family of four, one 10, one 12 year old) stayed 2 nights at Casas Da Lapa in April 2023. The Hotel is located in a beautiful part of the Sierra da Estrella region, and located in a tiny village clinging to the hillside. We had a very nice, warm welcome, and the Hotel itself is very well appointed. Our room was excellent, very cosy and comfortable and we were given drinks and chocolates on arrival. The Hotel is very well appointed, clean, comfortable and comes with outdoor pools (2) which in the summer would be terrific but in April were a bit too cold even for British tourists, and a small indoor pool (which you have to book in advance a slot to use, which we found a bit strange and restrictive, but it was what it was). There is also a cinema (which we never saw being used), a lounge, reading room, dining room and lots of Spa treatments we didn't use. On reflection we think the Hotel probably caters best for older tourists who will take advantage of the cinema, reading rooms, etc and who appreciate quietness and calm. Having two young kids wanting to race around and jump in pools probably didn't quite fit in to the surroundings. Having said all that, we thoroughly enjoyed our time, staff were friendly and helpful, the local loop walk was superb, and the dinner and breakfasts were fantastic. Thank you very much to the owners and staff for a very good stay. (one small tip for the Hotel - in the room it would have been great to have more hooks to hang towels and bath robes on. After a swim we had 4 wet towels, and 4 wet bath robes which we ended up having to loop around the stair rail)

Wonderful place. I needed a rest and certainly I got a delightful one in this place. The sound of the water running, the sound of birds in an exquisite environment. Local products turned into tasty meals. Friendly employees always ready to make an unforgettable stay. Really relaxed massagem program. To come back for!