Comfort Inn & Suites Lantana - West Palm Beach South

Hotel is very run down. The hotel was fully booked and I was one of the lucky ones to get a toilet that wouldn’t stop running nor would the tank ever fill with no other option you adapt but was more than annoyed with this situation. The gentleman checking out behind me had issues with his door so I suppose if I had to choose one over the other I’d choose a defective toilet.

Upon checking in, if you have more than one vehicle you have to pay a $5 per night parking charge. The parking lot has very minimal parking spots. I also wanted to make sure that my incidental would be refunded upon check-out because I’ve had problems in the past. The front desk lady kept repeating herself that the funds will take 3-5 business days once it’s reimbursed. News Flash, it’s now a week later, still no funds. I had to call my bank to dispute the charge even after I spoke with another front desk clerk telling me it was refunded. Let’s get to the condition of the 2 Queen bed suite my husband booked using my Orbitz account. UTTER TRASH! The room looked unkept, the walls were very dirty and chipped, the jet tub looked like someone just rest it in its spot and threw bundo around the sides to make it stick. There were roaches in the bath tub. The area where the refrigerator sat was heavily damaged. The air conditioning did not work, it was hot like a dessert and the room smelt of mold. I did not want to be a bother as I was extremely tired from packing up and moving my home, so I settled. But when I walked into the hotel suite I was in disbelief, “I said they should be paying me incidentals.” ATROCIOUS. I’ve stayed at Comfort Suites properties before, Kendall a few years back the room was very cozy and homely, the property was nice, I recently stayed at a Comfort suites 3 weeks ago in Melbourne again the room was nice. This one in Lantana just was not it.

Stayed 1 night while in town visiting family. “Upgraded” to business suite with king bed and sofa bed because I thought we would may have another (child) guest with us and wanted there to be more privacy (there’s a pair of doors that close between the bedroom and living room area). The floor was terribly dirty with lots of black marks. We kept socks on the whole time. It smelled really musty and there was air freshener smell mixed in with the other. My kids loved the whirlpool tub which looked pretty clean but we had to use flashlights to check since lighting was so poor in the room. Walls are super thin. My kid was scared to sleep alone in the couch bed because she kept hearing noises and people talking. We chose this place to spend less and it was even still over $100. Breakfast wasn’t bad, the cheese omelets had great flavor and same with the sausage and the Belgian waffles were delicious. The breakfast is the only reason I didn’t give 1 star. Also the coffee at breakfast was okay. And the hotel seemed like the type of place people take their mistresses or stay when they are between places to live.