Hotel a 3 stelle a Lansing

Nel maggio 2023 abbiamo affittato 2 camere per 4 notti, le camere sembravano pulite all'arrivo, ma una rapida ispezione ha rivelato un livello di negligenza che non si agita con il marchio del giardino. Le camere non erano servite per quattro giorni, il letto era assolutamente disgustoso, le tende da bagno profumate di latte, il sedile da bagno era economico e distante, i condizionatori d'aria erano a malapena funzionali, Le camere che profumano da vecchi fumi e la lista continua. Questo non è un bel edificio e Marriot sarebbe saggio di disegnare o riparare questa proprietà come è un ancoraggio sul loro marchio. Nella parte superiore, che l'ha presa da 1 stella a 2, era il personale super amichevole!

Il servizio è buono, puoi soggiornare in anticipo.

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.

When you stay at Woodspring Suites East Lansing - University Area in East Lansing, you'll be in a shopping district, within a 10-minute drive of Michigan State University and Spartan Stadium. This hotel is 1.2 mi (2 km) from Eastwood Towne Center and 3 mi (4.8 km) from Massage & Wellness.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.Featured amenities include laundry facilities, an elevator, and a vending machine. Free self parking is available onsite.Make yourself at home in one of the 122 guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and blackout drapes/curtains.