Hotel in zona Cedar Street Shopping Center, Lansing

Abbiamo soggiornato qui due volte dall'inizio della laurea in MSU in autunno del '22. L'hotel è stato molto piacevole, sia con camere pulite, comode e spaziose. Questa volta abbiamo incontrato nostra figlia per celebrare un Natale tardi. La stanza ci ha ospitato per fare dei snack e stare a sedere confortevole e aprire i suoi regali nella zona del divano! Ero un modo di festeggiare senza prendere il suo spazio di vita condiviso o preoccuparsi di eccitare il suo bellissimo compagno di canino furry. La camera è stata pulita e spaziosa, il colazione è deliziosa, calda e piena. E la parte che ha reso il soggiorno così speciale è stato il desiderio di compleanno e il trattamento Cannoli che ho goduto per il mio compleanno dall'hotel! Era sopra e oltre per loro giocare insieme al nostro fine settimana di festa!

設施不錯，前台服務水平低，信用卡預授權成了收費，事後解決問題卻也找不到及時解決的方案，事後幸得攜程客服及時跟進，及時得到退款，謝謝客服阿寶！

酒店非常好，房間睡的很舒服，服務也還過得去，健身房挺好，設施齊全，早餐是自點一份套餐，比較簡單。

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.

Il servizio è buono, puoi soggiornare in anticipo.

Facilità: Bene, la stanza è molto grande, l'hotel è molto grande. Salute: pulito e pulito Ambiente: sì, niente è molto tranquillo intorno. Servizio: buon servizio, ci sono colazione gratuita, bagagli sono disponibili Raccomandazione, prezzo economico.

La stanza era molto rumorosa, il riscaldatore correva costantemente, il fan in bagno correva anche costantemente. Hanno anche uscite che luce rossa flash nel buio, buono per trovarli nel buio ma molto difficile da dormire. La colazione era eccellente! Anche avere un tubo caldo è stato bello.