Recensioni su Alabaster Box B&B

Comfortable with very friendly and welcoming service.

For a 4- star rated accommodation, the facility's service and amenities was way below par. The room had NO extra blanket (it was cold at night), NO toiletries and NO coffee and tea and milk available in the room. The latter despite the room being advertised as having milk, coffee and tea will be available in the room. There was ample time to get the room ready as the host Dominique had phoned to confirm the booking before arrival. I had indicated that arrival would be about 2 hours from the time of the telephone call confirmation, yet the room was not ready upon arrival.

I have stayed there a number of times before, however this last visit from 25-28 July 2022 was unpleasant. I paid the 50% deposit on 21 March 2022 and Dominic Cooks, although the booking had been confirmed, knowingly took the full payment from a friend, without informing him that the deposit had already been paid. After several inquiries and refusal to refund the unlawful charge, the situation was only resolved on 8 September. Totally unacceptable. They also misadvertise the view of the lagoon, which can only be seen from the balcony of the "honeymoon suite", which by the way, does not even have a bathroom! Most overated gueshouse in Langebaan. I will never stay there again, nor will I recommend this place to anybody. Stay away! Dr JB