Hotel vicino a Cattedrale St Paul's, Melbourne

Super-apprezzamento per l'esperienza, la distanza di zero dall'esterno direttamente con piccoli animali, e l'esperienza meravigliosa nel campo da golf Le cose sono complete nella casa di legno, non ci sono strutture all'esterno La reception è entusiasta, c'è anche una strada da camminare, un buon posto per rilassarsi

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

Ottima posizione e facile da raggiungere. Soggiorno piacevole per 5 notti, personale cordiale e disponibile.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

La camera era pulita quando siamo arrivati e abbastanza spaziosa.L'unica cosa da notare è che il custode non pulisce le camere ogni giorno. Se vuoi cambiare il letto, le tolette e i bin, devi dire al ricevitore due volte, perché non pulivano la stanza la prima volta che chiese lol. Siamo arrivati molto presto da un viaggio di giorno in cbd e siamo finiti di aspettare fuori dalla nostra stanza per la custodia per finire la pulizia e cambiare il letto.

La posizione è comodissima, vicino ai mercati. Ho trovato scomodo dover prendere l'acqua dalla cucina in comune, forse mi sono perso le bottiglie d'acqua ma non ne ho trovate.

Il tappeto dell'hotel puzza, l'edificio è vecchio e ha bisogno di un sostituto totale di tappeto. Quando siamo entrati nella nostra stanza. Ha un odore di biancheria ovunque. Dobbiamo aprire la finestra per farla andare via. La camera è decente e il bagno e il bagno sono separati dove non c'è una piscina a mano da usare dopo l'uso del bagno se qualcuno sta usando il doccia o il bagno. Adoro anche la posizione perché è vicino ai trasporti pubblici, a tram e negozi, anche alle università. La cucina è completa con utensili da cucina e pannolini. Sono disponibili gratis caffè, tè e latte. Le toilette sono state fornite 1 set di piccole bottiglie, ma siamo 4 persone prenotate.

Abbiamo prenotato una stanza, ma rapidamente abbiamo capito che non tutti gli studio qui sono creati uguali. Abbiamo ottenuto il più piccolo studio mentre abbiamo consultato il piano di piano. Non abbiamo chiesto un'altra stanza quando siamo arrivati dopo mezzanotte, completamente stanchi, dopo un lungo ritardo di volo. Non c'era nessun forno, quindi nessun utensili da cucina, solo potevamo riscaldare le cose con la microonde. La posizione è vicino al Mercato di Queen Victoria, ma 2 fermate fuori dalla zona di tram libero, quindi è necessario pagare o camminare. La pulizia è solo ogni 3 notti.