Broadoaks Boutique Country House

My husband (to be, as he was then) arrived with all the table decorations that I had made. Mel asked him to drive to the back door and he was helped by staff to get everything out of the car which was great. The day went really smoothly despite the ‘goddamn’ awful rain we had booked on a beautiful crisp sunny Jan day just under a year before ;-) When I arrived Mel came to greet me in the rain and helped me into the beautiful Walnut room to get changed with the bridesmaids so we didn’t have to traipse across from The Boudoir in the rain. Great advice from Mel to keep this as one of our available rooms…. We had about an hour to get ready when we arrived but as I’d come from Chorley with hair and makeup done there was no stress at all/time pressure as all I had to do was pop the dress on. As I entered the ceremony room (we had the semi circle layout suggested by Mel - I was dubious about this at first but went with it and this was a perfect choice as we then had a view over the fell side) I noticed how it had been laid out beautifully with our decs by the Broadoaks staff, with candles lit and it had a lovely ambience. Due to the time of year and because they’d had Christmas and New Year Celebrations Broadoaks had left the curtain lights up which made the room look extra lovely. After the ceremony we squashed 33 guests into the Music Room for a group photo as we would probably have been swept away by the beautiful Lake District weather should we have ventured outside! The canapés looked great but unfortunately we didn’t get to sample them all as they were brought out when photos were being done. The groom and myself did brave the elements for a few outside photos. I came in bedraggled and with a muddy dress but that was because we ventured down to the outside cermenony venue over their rockery! Did it stop my smile? Did it heck! I sneaked into the Wedding Breakfast room to see if it had been laid out nicely with all the arrangements that I’d made and I was awestruck. It looked as beautiful as I’d hoped for, especially when the waiter lit the candles when I asked him to!!!! The food was really delicious, great quality and plentiful (something that Broadoaks should show off with more - unlike mediocre food we had at Cragwood on a very disappointing minimoon - for many reasons, that we had for a couple of days afterwards). The only slight niggle we had with the meal is that tea and coffee are extra, something we felt should really be included in the package when paying for the 4 course meal option). We didn’t get our sparklers that were included in the package but I guess they wouldn’t have lit outside in the rain. Anyway… the rooms were beautiful but you’d know that if you book this venue as they will show you around several of them first. The breakfast was of high quality, beautiful half flat mushroom, poached eggs perfectly cooked, great quality sausage - no plain fatty porky here, lovely bacon, thick hand cut toast from ‘proper’ bread and I actua

Firstly, we would like to say that the staff were lovely, bright and helpful. We were very pleased with the service and the dining experience! The food was delicious and the speed of service was perfect. However, we had a few issues with the room. We chose to pay a bit more for The Boudoir room as this was part of our honeymoon trip. The website is very misleading in the description of the room. It was described as ‘private rear entrance and driveway’. It wasn’t very private as there were people walking around the area for a while, on the driveway and entrance, and it wasn’t clearly marked as ‘private’ so they would not have known. However, the main issues with the room were the bed and the bath. The bed is described multiple times as ‘the comfiest mattress in The Lake District’, ‘it has, without a doubt, the comfiest mattress in The Lake District!’, and even more mentioned as ‘The eve original mattress is wonderful. Sleep on it and you’ll get the best night’s sleep you’ve ever had. It gives you the type of out-of-this-world comfort that puts a skip in your step the next day. Because, after all, every great day starts the night before’. This is a big statement, and we just hoped for a nice mattress, not the ‘best’ or ‘comfiest’ as it mentioned, but it was actually not great at all. It has a big dip in the centre, which we both were rolling into most of the night. It was ok at best, and definitely not as promised. It was extremely creaky and any movement woke the other one up! Also, on the website it says a ‘very grand double ended sensory whirpool Spa Bath with flatscreen TV’, ‘a very grand double ended Spa Bath’, ‘whirlpool bath…the hydrotherapy jets work on the muscles let the chromotherapy lighting lift your mood’, ‘our final surprise is the flat screen bathroom TV’ . One, the lights were not working. Two, half of the jets did not work. Three, the drain was blocked and tap was wobbly. Four the settings for the bubbles had been bodged, weren’t even attached to the bath (the whole part could be lifted) and seemed very old. The flatscreen was mentioned, but it was only normal channels, and even then only a few. We tried to use some channels and the signal was not strong enough, so we gave up on that. There were some small other issues as well: a review card was there, but no pen, the blind operator was hanging off, one of the light switches didn’t work, the staff tried to call us to confirm late check out but no call came through and hairdryer was so small it didn’t touch my hair. As said earlier, the food was delicious though, the staff were brilliant, and we had a lovely time, but the room was NOT as expected, particularly when described overzealously as ‘best’, ‘luxury’, ‘comfiest’ and ‘grand’.

We stay in pine room - it’s sunken extra large spa bath and huge comfy bed was absolutely amazing!! The food was so good, staff super friendly. The house its self is stunning with amazing grounds and views. Cannot find fault. Such a good stay. No our regular base for our Lake District Trips!! Good work to you all!!

We attended a wedding which was great from start to finish. Set in wonderful grounds the hotel has a warm and inviting atmosphere. Our room was modern and clean with easy access to the main hotel. The wedding breakfast was delicious and the staff were friendly and professional

We had our wedding day on the 5th July 2024, our co-ordinates Mel was very helpful and helped us amazingly, we loved our first viewing and booked our wedding quite quickly with 11 months to go, Ava who showed us round was amazing and we was disappointed to hear she left, we booked two day exclusive hire and unfortunately the brides room was not available to check in for 2 hours, and it was also being dug up outside on arrival, Instant panic set in seeing the diggers and tractors rest assured they did leave but did leave a lot of mud around the retreat not the best, the meal the night before was great, but they did run out of the brides favourite gin and grooms cider choice, the running of the bar was very slow and often nobody on it, our wedding day ran smoothly having the ceremony at our local church, the wedding breakfast was beautiful and could not fault it, but once that had finished things wasn’t the best (I think after Mel left) no staff was available to announce us in for the evening reception (cake cutting and first dance) our photographer did it ! Our glow stick wasn’t put out and the fairy lights I paid extra for wasn’t put on I had to ask for this when it was all written down,The bar again was very slow and nobody around a lot this was a wedding of a 110 they knew this so it is embarrassing, Broadoaks is a beautiful place and we did have an amazing day with our family and friends but we do feel it was very understaffed and more could of been done ! One of my guests room had no heating and although it was July we definitely didn’t have the summer intended she has chronic arthritis and had to sleep in her day clothes too, this got ‘fixed’ after the first night but then on the second night she woke up to water leaking all over her bed ! She was still made to pay the balance and was later offered a refund of only £100 from £300 I don’t think that is very fair, without Mel I think our wedding would of been a complete shambles, she went above and beyond for us but it definitely showed when her shift finished. Lots of improvements to make team Broadoaks !

Fab location and fab grounds but thats where it stops. Mediocre customer service delivered by rude staff. Being part of a wedding party, reception staff not entirely and rude attitude. I would think twice about having any weddings here in the future.

We visited for afternoon tea with our elderly mother's as a treat. I can't fault it! Beautiful hotel, friendly helpful staff and food to die for! I'm gluten intolerant and my food was just gorgeous, the others also highly enjoyed theirs (we all took a doggy bag home, and most other guests seemed to).

Beautiful country house in a glorious setting. A warm welcome and excellent service throughout from Patrick who looked after us. Visited for afternoon tea with friends, nice selection of sandwiches and cakes galore. Would highly recommend

We got married at Broadoaks on Saturday 2nd December 2023 and what a memorable day it was! I had wished for it to snow on our wedding day, but I couldn’t have ever predicted the amount of snow we would have! As expected, the snow meant there were a couple of disruptions to our day. The registrars were late (but they did make it!), our band didn’t make it, only one of our evening guests got there (they hiked up the hill in the snow!), and makeshift beds had to be set up in the music room because those who weren’t staying at Broadoaks couldn’t get back to their hotels. But Broadoaks made our day so perfect! Nothing was too much for the staff, who were also stranded there! We arrived on Friday 1st December, and our wedding coordinator, Jo, was there to greet us and help us settle in. We had arranged for an afternoon tea with family, and Broadoaks put on a wonderful array of food. We had some special dietary requirements (vegan & gluten-free guests) and Broadoaks had a fantastic selection that catered for them. There was so much food, we had a lot of it boxed up for later. In the evening, we had a meal with many of the guests that were coming to our wedding. We had the Beef Bourguignon for the main and ice cream for dessert – both of which were delicious. Again, all guests were catered for, and they even served the Bourguignon without mushrooms (a request from my husband). Our guests had the rest of the evening to relax and have some drinks in the music room, whilst my mum, my sister, and I went to relax in The Retreat. The Retreat was a paradise! There is an indoor and an outdoor spa bath (this is actually better than a hot tub as you don’t have to wait for it to heat up). I slept in the main bedroom and the bed was a super king and VERY comfortable. All guests had robes and slippers and there were more than enough towels. On the morning of our wedding, the snow began and was getting deeper. Jo ensured that everything was communicated to the bridal party in the retreat and brought a pair of wellies (luckily that a guest had) to me to wear up to the main house. Jo ensured that the ceremony, drinks, and wedding breakfast went smoothly. Jo and the Team did such an amazing job at arranging the rooms exactly as we wanted! The wedding breakfast food was outstanding! We went for Menu 3, meaning that guests got a choice of meals. To start, I had the scallops and my husband had the parfait. We both had lamb for the main and then I had apple and blackberry crumble for dessert, whereas my husband had the chocolate pot. Broadoaks are very generous with the portion sizes (I couldn’t eat all mine) and the food was the same quality as you get from dining in their Oaks restaurant (not as a guest at a wedding). It was simply delicious! When it came to the evening reception, the snow was so heavy that the band was unable to come, along with most of our evening guests. Broadoaks allowed us to use their PA system for our entertainment and then made arrangement