Pumphouse Point

Loved our stay here this week. Rooms were clean and spacious. Food was delicious, the team were friendly and helpful. We saw a wombat right outside the main loungeroom when we were having our canapes and cocktails. Buffet style Breakfast was good, lunch larder with Sourdough was generous, dinner was special. Would highly recommend staying here if you can afford a treat.

We have had the BEST couple of days here. What a sensational place. The staff are amazing, so friendly and helpful. Location stunning. Bedrooms perfect, we had views of the water. Breakfast and dinner amazing and the picnic foods for lunches all local gourmet products. Attention to details wonderful. We walked, e-biked, lounged, relaxed, and soaked it all in. Great value, it really is a luxury get away in the wilderness.

Oh man! I hate leaving this review. This was our second time staying here, and the contrast between the two was so disappointing. We first stayed here in 2021, and it was the most magical place I've ever stayed. The attention to detail, the comfort, the staff and the thought that went into everything made it truly memorable. We got engaged at the PH in 2021 and couldn't wait to come back. 4 years later, after having had a kid, this was our first weekend away without our daughter and it wasn't what we hoped. We were so excited to go back to the PH but it was so disappointing. The location and the hotel are still wonderful, don't get me wrong, but it was like our first experience had been dialed back by 50%. The NRMA has taken over since the first time we stayed and it felt more a BIG 4 than a luxury hotel. Some examples of things different from our first stay: 1. The lighting down the flume leading you to the PH and lighting of the PH. Most of the lighting was broken. This time it was quite scary walking down the dark path to your accommodation. The lights were mostly broken and you had to walk in the dark for most of the way. It previously felt like the lighting was a runway to your hotel, this time we had our phone lights on. 2. Being offered the golf cart to take you to your room in the rain, wind and cold. This time we weren't offered at all. We were pointed in the direction and sent on our way. 3. THE HONESTY BAR IS GONE! It was so lovely to be able to explore local Tassie wines and spirits by the fire and chat with other guests about what they had tried, tasting a scotch together. It's gone now. No drinks in the PH and drink service on the shorehouse stops at 10. 4. The lunchtime larder. It's still there and great but feels more like someone went to Coles than a showcase of local Tassie products. 5. The drink prices. They are so expensive now. They used to have a range of drinks to cater for everyone. 6. The furniture is tired. We stayed on the top floor of the PH and the couch in our room was like an acoustic couch in an office. Not comfy or homely at all. 7. Staff attendance. For such an expensive hotel I would have expected their CRM system would at least know if guests had been there before. Nope. We were asked on arrival if it was our first time staying. What a lost opportunity to make guests feel special. There was a pile of dishes in the PH which sat on the sink for 18 hours, Nobody tended to the fire, cleaned up mess, straightened communal areas etc. You get the idea. The place is still magical but I've gone from dreaming about the day I could get back there to researching where else I could go instead. I hope it can be turned back into the wonderful place it once was.