Courtyard by Marriott Orlando Lake Mary/North

Young Gentleman that checked us in was very kind and respectful and got us in our room in less than 5 minutes. Room was very spacious and balcony was a plus. We enjoyed our stay. Hot tub was not heated is my only complaint. Other wise 5 stars.

Let me start by saying the staff was excellent, very nice and helpful. However, the hotel itself left much to be desired. The hallway carpet was dirty and your feet stuck to it when walking. While the room was very clean, it smelled very musty and everything felt damp. By the end of my week stay all my paperwork and clothes were damp and musty smelling as well. The hot tub was closed by the health department the first day of my stay and the pool was cloudy and dirty. The restaurant is just a frozen fast food place, and there is no one available to take your order. There is a bell to ring for service, but it doesn't work and you have to go to the front desk of the hotel for them to find someone to help you. This was just not the Marriott experience I am used to. I travel often, at least 6 times a year for a week each time and have stayed at many Marriott hotels, this one unfortunately did not live up to the Marriott name,

Would come back. Wonderful stay. Very close to multiple things. Clean, friendly staff and spacious rooms. Love the balcony.