Disney's Saratoga Springs Resort & Spa

The resort is in very good condition and we had a very nice 1BR Unit for our week long stay at Disney World. The best perk of staying at Disney resort is the extremely efficient shuttle system which is included with your reservation. In addition to frequent departures, they also drop you off at the closest stops to the park gates!

Brilliant! The room we had was very spacious, had everything you could ever need. It was so, so clean and tidy and the bed was very comfortable. The grounds were immaculately kept. The food and drink were faultless. All round great stay at this hotel. There was two things which weren’t a fault of the hotel but someone above us was smoking and throwing them off the balcony onto ours. We told the staff and it was quickly sorted. And also people were leaving towels on sun beds and even the tables around the pool which was frustrating.

Returned to this resort after 12 years and it didn’t disappoint. Outstanding level of customer service, particularly Alexa on front desk who helped us at the start of our holiday to resolve an issue not connected to the resort. Room location and surrounding location was excellent and housekeeping staff really looked after us throughout our 18 night stay. Looking forward to returning again in 2026 !!!

Awesome hotel. Great pools. Very clean. I would definitely stay with kids here. Easy walk to Disney springs and buses. Lobby can be a hike depending where your room is but it’s worth it.

My experience at this hotel ended terribly. I forgot something in my room and it was impossible to get in touch with ANYONE at the hotel to retrieve my item. Disney's process is flawed and has no consideration for its guests. Its like once you check out and they took your money they don't give a damn about you. They tell you to fill out a form online and there is no follow up, no explanation on what was done. ANY other hotel , you would be able to call someone at the front desk and they would send someone to help you. NOTHING from DIsney Saratogo Resort. The only reason I see is that someone stole the item ( it doesn't mean that it was forgotten that you can just take it!). I would have expected them to send someone in right away and give me an update ( specially that i disclosed the exact location and even sent a picture). I would never recommend staying at this hotel and my experience with Disney World has been tainted by this.

The Disney staff were all very friendly & the room was spotless (with fantastic AC). However, there was very little wardrobe / storage space to properly unpack, which meant we had to live out of our suitcases for the 11 nights we stayed there, which wasn’t great. The bathroom configuration was also strange & they definitely didn’t make the most of the available space! Transport to the Disney theme parks was very easy via the Disney buses on site & also easy access to Disney Springs. Thoroughly enjoyed the stay but a few rearrangements of the suite layout would make a massive difference to the quality of the accommodation.