Best Western Premier Hotel Gulberg Lahore

My first business trip to Lahore from Hong Kong. Overall all I would rate this hotel *below average*, there is too many weird mistakes , don’t see the management actually care much and train their staff well enough. First , room service speed is extremely slow. First night I was jet lagged and arrived late, I had to call the front desk for multiple times to add another mattress in the room , and in total it took them at least 2-3 hours. I have managed Asia well known luxury and non luxury hotel myself and I think in any category of hotel , this type of service speed is unacceptable. Second , I asked for water one time . So I guess what most guest does is they call 0 in most hotel and the staff will send water up to the room. But in this hotel after you call 0 the response you will get is “I’m not responsible for this”. I had to call like 3-4 lines just to get bottle of waters was disappointing. Third , breakfast is really boring and the service is very bad . The lady at the service is ok , but the guy in the black suit is extremely rude . I stayed 4 nights , and I have seen him almost every morning standing at the restaurant . He will look at you but he will never greet you . I think any F&B staff , even those F&B directors of luxury hotels that I used to work with used to greet everybody. That is something very basic . Last thing is the food , very normal , everyday the same . You will never find cutlery on the table , I had to ask the manager to find me fork , so he asked me to sit down but after 10mins I had to walk up and find myself . And of course he never came back as well. Last and the most disgusting part of the stay was , after I checked out I saw the cleaner used same towel to wipe the rubbish bin surface and then he used the same towel to wipe elevator buttons. I don’t think this is to blame the hardworking worker , but it’s more the management job to train them well . So they know what is right thing to do in a hotel . Personally speaking I don’t think I will stay in this hotel again because it way below my expectation. I hope the GM of this hotel will take my comments seriously and improve every bits of the hotel experience .

This Hotel very good Location House speaking very good Guest service relation very nice But.....My Special Request it not provide by trip.com so sad.........

Nice hotel newly built and nice location.

Good location, room clean, good service, reception helpful😁

The hotel exceeded my expectations. They have a wonderful staff and locations was always good.

It was good experience