Vila Alba Resort

good！very good！all is very good！ i love it

The hotel is superb. Great place for a great vacation. Will definitely go back.

非常好，景美。

My husband and I are staying here for the last part of a two week vacation in Portugal. We had looked at reviews and pictures of this resort prior to arriving and were excited to stay here. Upon arrival we could see that the views were beautiful but the resort fell short in every other way. When we checked in our room was not yet ready so we stopped at the restaurant for lunch. While at lunch we had to track down staff to give us a seat, get any drinks, and then to order our lunch. Finally our food came and for a 5 star resort the food was less than subpar. We ordered 2 sodas, a personal pizza, and a cheeseburger and the bill was over $60 usd. The restrooms that were available to use for guests had toilet paper holders that were falling off the walls, soap dispensers that were rusted, and bathroom doors that did not lock. Finally once it was time to check into our room I was at first impressed with how the room looked but that quickly changed. Once in the room we found ants crawling around the bathroom and within 5 minutes we had killed over 10 ants alone. At this point we were frustrated and contacted our travel agent to help resolve this issue. Soon after my travel agent contacted the hotel the hotel then called me personally to say that they were made aware I was “complaining.” During that phone call they never offered anything to make our stay better. We decided to walk around the resort to get out of our room and walked down to the spa only to find all the lights off and the “hot tub” cold. After a long day of travel and frustration we decided we would give the restaurant another try. Unfortunately our experience was not any better with dinner. We both ordered risottos one mushroom and one scallop and prawn risotto. The mushroom risotto was almost all mushrooms that tasted like they were from a can and the scallop and prawn risotto had only two scallops and two prawns. We contacted our travel agent again to have them help with our problems with the resort and then decided to get some rest. The next day we spent the day by the pool where not once did any staff ask if we wanted a drink or to order lunch. When we found a staff member to order lunch they gave us a menu but never came back to take our order. Finally we got our food and after we finished it they never came to pick up the plate so after over an hour we took the plate to them. Since check in we have been working with our travel agent to get a refund for our stay and our travel agent has been met with nothing but pushback. Considering all of the issues we are having a refund is the least this resort could do. This resort has the potential to be a great place because of the scenery but they have a lot to improve on for it to be considered a 5 star resort.

I highly recommend the Vila Alba Resort for a stay on the Algarve. The staff was extremely friendly (Wilson was amazing at reception), and the accommodations were comfortable. Lovely pool area (indoor and outdoor). The restaurant was a bit overpriced, but other options are nearby. Hope to return one day!

My wife and I booked a stay here for our honeymoon and upon arrival learned that all of the bars and restaurants were closed. While the scenery is indeed amazing, we were very disappointed to learn that the amenities we were expecting were not actually there. After talking it over we decided to stay elsewhere. Instead of receiving an apologetic response from the staff (we are understanding that it was off-peak season), we were treated with rude and aggressive attitudes and promises to fight any attempt we made for a refund. While we most likely would have returned and given it a try during peak season, the poor attitude we received made sure that we will never visit this resort again. AVOID AT ALL COSTS

Off the beaten path is this beautiful hotel with amazing views from the grounds. We had a 2 bedroom villa with everything you could need. Place was clean, comfortable & in great shape. Breakfast everyday was very good with a great selection. The pools/chairs & sitting area are relaxing. We walked the cliffs that have absolutely amazing views. The public beach is located within walking, very close. Staff were all very friendly & helpful. I didn’t get a chance to try the spa unfortunately. Would definitely recommend coming here as a couple or with a family.