Hotel in zona Plazoleta Heroes de Malvinas, Lago Argentino Department

Quando sono arrivato a El Calafate ho avuto un problema importante perdendo nel taxi uno zaino con i documenti. Martin (il titolare) e il suo staff, sono stati oltre due ore con me per aiutarmi a ritrovare (con successo) lo zaino, portandomi in giro per tutta la città e chiamando tutta la città. Mi hanno fatto sentire a casa e ho ricevuto una attenzione unica. Questa attenzione ai clienti si vede nel come l'albergo è gestito: sempre attenti e gentili, veramente una esperienza stupenda. Consigliatissimo, viva Martin e viva il Kosten Aike

Beautiful clean and modern rooms, finished to perfection! The receptionists were very helpful with everything I.e early check in, booking tours, airport taxi’s and general advice Also in a fantastic location. 15 minute walk to a Laguna and 10 minute walk into the main town. Highly recommend this place to anyone - couples, families or groups! Exactly what we needed for a few days here ☺️

Enjoyed our short weekend stay. Staff was super friendly and helpful. They guy suggested places that we could go for a walk, places for cambio/SIM card and restaurant recommendations.

Molto cortese persone di fronte. La maggior parte di loro parlava inglese. La camera era molto comoda. Il bagno era un po' impazzito, ma sembra che questo sia il normale in questa zona. Ci hanno permesso di lasciare le borse nella zona di fronte per qualche ora. Il colazione era piuttosto sorprendente.

Bella hotel. Camere pulite, personale amichevole, personale ristorante utile e amichevole. È al di sopra della collina e c'è un breve taglio di passi verso l'hotel dalla zona di centro. Ci sono state viste le viste, ma se le scale sono disturbate è taxi disponibile.

I am seeing a lot of negative reviews and that compelled me to share my experience. My paperwork reads the Xelena as a 4 star hotel. We booked a lakeview room and when we checked in, it was at the ground level. A jogging/bike path was in front and a patch of lawn with access to the spa was in front of the picture window. I didn't like it and asked to be moved. I also wonder if the heater was broken as the room was hot and the window would not stay open. We got moved to a room on the 4th floor, same level as the reception. We still have a view of the lake, just with some tree branches in front. I like our bathroom. I like the stone and everything about it. I like there are a few places to hang our towels. I like the big closet. The furniture is sp**** but comfortable for us. The pillows are great. There are two double beds but maintenence converted them to a King like on a cruises cruiseship. Unlike other Argentinian hotels where a bellhop walks us to our room and shows us how to use the tech, Xelena didn't have that and we needed help with the heater. Our 2nd room had a newer AC/heater and it was easier to use. No problem with the auto blinds. Overall, a nice experience. I enjoyed our included breakfast. I like our coffee in the room as I enjoy the view and the quiet before going to the buffet. We also appreciate the complimentary shuttle to town.

This hotel isn’t awful, but it’s too far outside the center of El Calafate. It’s a 40 minute walk to the center, and the free shuttle the hotel provides does not run at convenient times. We had to get a taxi every time we wanted to go into town. We saw plenty of nice hotels in the center of El Calafate that would have been better. As far as our room, it was very hot and stuffy I think because of the light coming through the large windows. We had the air conditioning cranked up the whole time to make the temperature bearable. The room had a nice view of Lago Argentino. I recommend they put blackout curtains on the windows because it’s hard to block out the light when you’re trying to go to sleep. As others have mentioned, the walls are thin so you hear everything going on in other rooms. The breakfast was decent, although it would have been nice if they provided a milk alternative (almond, soy, etc.) as I don’t drink regular milk. Other hotels we stayed at in the Patagonia area provided milk alternatives. The hotel provides boxed lunches for a fee. We did this on two days where we had all day activities planned. The boxed lunches were good! We had a very disappointing experience when we tried to pre book a taxi for the day of our departure. We inquired at the front desk the night before to see if we could book a taxi for 7am the following morning to take us to the bus station. The guy at the front desk told us we didn’t need to book a taxi, we could just come to the front desk at 6:45am the following morning and ask them to call a taxi and it would be there by 7am. We took his word for it and unfortunately that is not what happened. We went to the front desk at 6:45am and they called a taxi, but it didn’t arrive for an hour which caused us to almost miss our bus. There was a different guy working the front desk in the morning and he told us that taxis are very busy in the morning, which is not what the guy had told us the night before. We were very angry about the situation because it could have been avoided if they had pre booked the taxi for us as requested. Overall, I recommend you give this hotel a miss and book something in the center of El Calafate.