Hotel a 4 stelle popolari a Lafayette

The lobby was really nice and we had high hopes for our room. However things fell short there. The bathroom needed a better cleaning. There were dark curly hairs everywhere both on the floor and in the shower. The water pressure was lacking. The side table in the bedroom had something crusted on it with hair stuck there as well. Parking was free so that was nice as well but probably wouldn’t stay again after this experience.

Siamo arrivati nel cuore della notte e ci ha detto che la camera era stata registrata da uno sconosciuto. Solo due persone possono condividere un letto. Ci è stato detto che la nostra camera è stata registrata da estranei e sono le 3 del mattino. Dobbiamo condividere una camera da letto matrimoniale. Niente spazzolino/dentifricio prima di avere una richiesta. Non esiste una soluzione successiva.

This is a nice hotel, but I can't give it more than a 3 stars. We had a double queen suite for one night which was nice, clean and comfortable. However, we needed to use the silverware that is provided, but none was in the drawer. Didn't occur to me to check the dishwasher, but that is where we found it the next day. Also had to rewash the dishes that were in the cabinet before using them. Thought that would have been something that maid service would have taken care before our stay. It is difficult to enter the hotel from the door in the back, had to either enter by one of the side doors or walk all around the hotel to get in. Could not enter the pool area using the outer door either due to the handle not working. Both doors did respond to the key, but just would not open. The outdoor firepit did not light when I tried it. When we got to our room, there was only one extra toilet paper, not a big deal, but I wanted more since there was three girls in the room. I went to the front desk to ask for more and had to wait 10 minutes for the employee to come out of the office. The TV guide channel was way off. We stayed on May 28th, the guide was saying May 9th, and the time did not change from 10am when it was late afternoon when we turned it on. Not a huge deal either, we did find something to watch, but having an updated guide does help. We did use the pool, but it was colder than I expected, thought it was supposed to be heated and the floor got extremely slippery once water was on the surface of the pool deck. And lastly, we were sitting in the lobby talking and the fire alarm was going off throughout the entire hotel for about 10 minutes. Thankfully it was a false alarm, but no one seemed to have a sense of urgency to turn it off. I even overheard another guest complain at the front desk about the alarm because he was sleeping, and it didn't seem to matter to the employee. The hotel does offer breakfast which was actually very nice. I'm not sure if they change the menu daily or not, but there was fresh scrambled eggs and bacon which were pretty good and the usual staple items that were fresh. I would probably stay here again, but they need to fix the door handles, do something about the tiled pool deck when it gets wet, so no one really hurts themselves, make sure the pool water is warm like bath water, and have employees that have a better sense of urgency to take care of the guests.

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

This was the definition of amazing customer service. When we arrived to check in, I found out I somehow made the mistake of booking for the night before. Instead of blaming me or anything like that, she immediately found us another room, no questions asked. They didn't have a king available, ”would an executive King be ok? We'll be sure to charge the same.” Not only that, they refunded me for the night before when I wasn't there, didn't even mention it until check out! Just great experience.

Soggiornando a Lafayette (Lafayette East), in Staybridge Suites Lafayette, an IHG Hotel ti troverai a meno di un quarto d'ora di auto da Edificio Commemorativo Purdue Memorial Union e da Purdue University. Questo hotel si trova a 10,6 km da Mackey Arena e 10,8 km da Ross-Ade Stadium.Grazie ad un'ampia gamma di servizi ricreativi, che includono una piscina coperta e una palestra, il divertimento è assicurato. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, negozi di articoli da regalo/edicole e un'area barbecue.Staybridge Suites Lafayette, an IHG Hotel include un minimarket. La colazione completa viene servita gratuitamente nei giorni feriali dalle ore 06:00 alle ore 09:30.Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.Alloggia in una delle 81 camere della struttura! Nella tua sistemazione, completa di cucina con frigorifero con congelatore e piano cottura, ti sentirai come a casa. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV a schermo piatto è l'ideale per concedersi un po' di svago. I comfort includono scrivanie e salotti separati, mentre le pulizie sono eseguite tutte le settimane.

Shame on you, Hilton. For $800 per night, I expect more....a LOT more. I should have known there was going to be a problem before we even arrived. I had used the Hilton app to select a room. Several hours later, the app notified me that our room had been switched for some unknown reason. I called the hotel, and was told that maybe the other room ”extended their stay”. OK, no problem. So we arrived at 11pm after a long day of traveling and tried to get into our ”new” room with the app, and of course the key didn't work. We also noticed that there was a loud TV next door, which was easily heard in the hallway. So we trudged over with our suitcases to the front desk (in another building), to complain about the change/key/location of room. We were greeted by ”grandma” and her poodle, crocheting on the couch; ”daughter” working the front desk; and ”granddaughter” (the only one who seemed to know what was going on), who telephoned the room with the loud TV and addressed the occupant by his first name saying ”Hey, are you watching the TV?” Real high class welcome. I requested another room on a different floor. Our new room greeted us with the cooling system fan on full blast and the ceiling fan going....and the room was too hot! We tried to get a good night's sleep, but no luck. The next day, I called the front desk and said the A/C didn't seem to be working. A maintenance guy showed up about 10 mins later and said that ”the freon was out and did I want them to fix it?” He did get it fixed during the time we attended our son's commencement ceremony, hence my generous ”2-star” review instead of ”1-star”. On to our ”free breakfast”: they should have paid us to eat it!! Gross at best. (You have been warned.) Cleanliness of the room? LOL. Carpets were old and had unknown dried ”stuff” stuck in places, curtains were ripped, furniture upholstery stained, mold in the shower, etc. You get the picture, but I added a couple anyway. Oh yeah, on the 3rd night, our key didn't work so we had to trudge on over to the desk for another one. While walking over there, we saw ”grandma” in a loose, silky robe, running through the hallway. Like I said, real classy. I have lost my faith in Hilton. Absolutely unacceptable to take advantage of Purdue graduation weekend and force us to stay in a VERY low quality hotel, knowing that we'll never be back. I'm canceling my Hilton Honors account and credit card right now.

L’hotel sembrava pulito, ma potrebbe essere attento. La matrice era estremamente dura e non molto comoda. Il free continental breakfast non aveva molta varietà, ma quello che è stato offerto era buono. In generale, era buono per il prezzo, ma non sarebbe la mia prima scelta.

Il hotel è vicino all'interstate, un po' di ricco accesso al parcheggio, ma non è una grande questione. La nostra camera era una prima stanza di re. Molto adeguata. Infatti, io ho sempre portato pre-Covid le lavastoviglie e lavastoviglie - questa stanza era pulita con l'eccezione come al solito nella maggior parte degli hotel i filtri Hvac - quindi chiunque si trovi nella stanza che avevamo - non ricorda il numero della stanza ora dopo 5 hotel in 10 giorni - ma la I filtri sono puliti. Noi ci rendemmo conto che questo è un compito di manutenzione e sono in data programmata per pulire - ma sempre rende più fresco l'odore della stanza per essere libera di polvere nei filtri. Abbiamo avuto problemi a cercare di usare la televisione - il personale del dipartimento di fronte è venuto in camera nostra e ha rapidamente risolto la situazione - basta smontare e riavviare, e ha funzionato. Il nostro letto era comodo e la doccia era rinfrescante. Se in viaggio per Lafayette, IN di nuovo, resterò qui. Convenienti all'interstate, buono sul bilancio, comodo e pulito.

I was excited to go to a four star hotel, even if for only one night. However, I have to say that the best part of my stay was the friendly greeting and check-in from Taylor (I believe that was he name - whoever was working the dest at 5:00 PM on 10/12/23). It went downhill after that. The room was absolutely freezing when I walked in - for some reason the AC was blasting even thought it was not at all hot outside. My phone was about out of batteries, so I tried to plug it in. There was not a single outlet in the entire room that did not need a converter, so I was out of luck as I hadn't brought one. OK, I can deal with that. Time to shower and change after a long day of travel - but, the light above the mirror in the bathroom didn't work, so putting makeup on was guesswork, as the only mirror outside the bathroom didn't have a light source near it. Hair dryer was available - but there was not a single outlet in the bathroom. OK, I can dry my hair in the bedroom without a mirrow, but using a curling iron without a mirrow is another matter of guesswork that could prove dangerous :) Onward to breakfast the next day...I left my room with high hopes as it smelled delicious! However, the scrambled eggs were not made from real/fresh eggs and the coffee was not at all good - and I got the bottom of the pump container. I think I should have chosen a bagel or cereal - it's hard to ruin those. All in all, it was a clean, quiet stay with pleasant employees...but that's about all the positives I can give it. Definitely not worthy of 4 stars.