Holiday Inn Express & Suites Lafayette East

Cleanliness was so soul and the pool was empty I'm not sure why. Wish they had more double beds available and they also wish the rooms were more clean. Also the pool could have been filled and cleaned for the use Of the people staying there. But the location was great for what we had to do and it was in the middle of a whole bunch of restaurants gas stasians and stores so that worked great in our benefit.

They had my reservation for a different date than I books with ******* and are giving me a hard time about refunding my room

Not child-friendly I called the front desk and asked for more towels, only for them to tell me to come get them myself. I also received a call at exactly 10 pm from the front desk stating the guest below me was complaining about the noise. The lady stated that at 10 pm, we start quiet time. My family of 5 (3 of whom are toddlers) and I had just returned from the pool at 9:55 and were just getting settled into the room. I told the front desk we had just returned from the pool and entered the room, and asked if she was serious. She rudely replied; Yes, please be quiet and hung up. At 8 am the next morning, we arrived at the continental breakfast, and most of the food was gone. I asked if they could refill the pancake machine, and was told someone would do so. Someone came to clean the area, which was disgusting, and my shoes were sticking to the carpet, but no one filled the pancakes. Overall, I would not stay here again.