Loi Suites Chapelco Hotel

The first thing that strikes you about the hotel is the location and the view it produces. The check in was quick and easy. The room contained two beds and a super view of the mountains. The bathroom had a walk in shower and a bath. The breakfast was nice selection, including fresh fruit, cereals, meet & cheese or sweet treats. The hotel had free wifi throughout and it was a strong connection. We had a very good evening meal in the hotel, and our group had a room to ourselves. The balcony for the hotel overlooks the golf course and mountains. The golf clubhouse is a 2 minute walk from reception.

We stayed here for golf, and from that perspective the hotel was fantastic, located alongside what has to be one of the best courses in the world and just yards from the clubhouse, where we enjoyed outstanding service from everyone, including all the Pro Shop staff. On that basis, we would recommend Loi Suites. As for the hotel itself, there were pluses and minuses. We enjoyed the food in the restaurant, we found bar and restaurant staff to be attentive and friendly and we had a very large and comfortable suite, albeit without any airconditioning, which meant our golf course view had to be blocked by curtains all day long in order to keep a blazing sun at bay. A big minus was the lack of a balcony, promised on the hotel's website. It turns out that only a few suites have balconies, and in any event all those balconies appear to be faux: they are simply wooden appendages (some looking more than a little frayed) bolted onto the outside wall and inaccessible from the rooms themselves. Certainly, no balconies appear to exist at this establishment that one could actually sit on and enjoy a morning coffee on. As for coffee - we were informed by Reception on day two of our three-night stay that only two pods per room are complimentary, irrespective of the length of stay. Make of that little instance of mean-mindedness what you will. Finally, we were checked into a room below the category our travel agent actually booked and which we'd paid for. When we raised this with Reception, we were offered a genuine suite with an outside deck, but since this offered no view at all, being on the ground floor and blocked, in stifling heat, by a small hillock, we settled for the smaller suite we'd had our luggage delivered to. An apology would have been nice, but none was forthcoming, and there was no suggestion of any refund. One can't help but feel that encouraging Reception staff to be just a little more customer-focused would do this hotel no harm at all.

Amazing location and staff! The property allows you to go fly fishing in the river as well as taking golf lessons! The rooms are very nice, the sun deck is amazing and the food is excellent! It is just 20 min from San Martin de Los Andes and 8 min from the airport !

Very nice place to stay and we got a lot of tips for things to do in San Martin from the hotel staff. It was a good thing I rented a car, since the hotel is quite far from the city center, but in a really nice location.

The hotel setting is great, 20 min from the city center but with a beautiful creek and world class golf course. The hotel needs a renovation in some rooms, my carpet was old and armchair was worn. The food was average, needs improvement in the menu and the breakfast is very basic and the same everyday. The gym equipments is out of service and definitely needs new equipment. The staff is very friendly. The hotel is also offering activities but I found it confusing as the information was not complete and clear. It’s best to plan as much beforehand or with an exterior operator.

My wife and I stayed here for a night in a driving trip around the 7 lakes, it was in a nice location on the golf course, the swimming pool was being redone when we were there so can’t comment on all the facilities, the hotel as expected mainly catered for golfers and their families and friends, we didn’t play but the course looked nice.