Hotel in zona Templo de San Juan de Dios, La Paz

La prima notte ero in un dormitorio di 4 letti e mi svegliai alle 4 di un guardia di sicurezza, mi hanno tirato fuori dal letto e mi hanno fatto mostrare la chiave e la carta degli ospiti, come apparentemente nel loro sistema la stanza dovrebbe essere vuota. Beh, ero nella stanza giusta e mi sono tolta dal letto senza bisogno, apparentemente il ricevitore mi ha registrato nella stanza 307 e mi ha dato le chiavi della stanza 407. Ero molto sgradevole e dopo di ciò ho avuto un terribile sonno. Mi chiedo perché non potevano aspettare fino a dopo per risolvere la questione. Quindi sono andato alla reception per negoziare una sorta di compensazione per la situazione sgradevole che mi hanno portato via, ho suggerito un colazione complimentare (costo circa U$4.50). Ma hanno risposto che non si importavano della situazione e che potevo lamentarmi ovunque volessi. Selina non è un ostello economico, quindi si aspetta che almeno tu sia curata bene, che non è stato il caso. Prima che questo accada, gli darei facilmente cinque stelle, perché è comodo, sicuro, pulito, ma il modo in cui mi trattavano non era giusto, mi trattavano come se facessi qualcosa di sbagliato, quando in realtà era il loro errore. La seconda notte, la camera privata profumava sigaretta, e io ho anche detto alla ricezione, ma non c'era nulla; c'erano alcuni piatti da un ospite precedente alla porta, e si sono fermati lì fino a che non mi sono accorto. Durante il check-out ho dovuto chiedere il rimborso del deposito chiave 35bs che mi hanno prelevato al check-in, ma hanno detto che non era registrato nel sistema (un altro errore di ”sistema”), quindi ho dovuto insistere che ho pagato, molto incomoda situazione ancora una volta. Selina La Paz sembra dover migliorare la sua gestione, e la situazione nel suo complesso mi farà pensare di rimanere in un'altra Selina due volte.

I cannot speak highly enough of the Ritz or its staff. Communications were good in advance as I requested an early check in due to my early flight, and they accommodated this. The arranged for a taxi to collect me from the airport. My room was huge, with massive opening windows (I hate aircon and the feeling of being sealed into a room), there was no aircon in the room but with the windows open I got a lovely breeze. I was at the front, overlooking the road and square, with my windows open, it was very noisy and La Paz is a very full on city, but this did not bother me at all. I would say that if you may want fresh air and you need silence, then maybe request a room not at the front ! An observation is that there was no dish cloths or any linens in the kitchen which I would expect when you have a working kitchen, I did have to give plates a wipe over with a bathroom towel when I washed them. I was able to run a ”tab” of a couple of taxis and also some food and drink from the coffee bar downstairs which I paid in one go as I left, this was helpful too. I cannot praise this hotel highly enough - stay here if you go to La Paz !!

Camera pulita, personale polizia, eccellente posizione intorno al negozio di prodotti alimentari, complesso commerciale e molti buoni cibi intorno. La maggior parte degli impianti come il massaggio, la sauna si chiude domenica.

My wife, son and I spent 17 wonderful days in Bolivia but only had a poor experience at the Casa Grande. We booked a family room so we could all stay in 1 room but when we checked in we were separated and my son was down the hall. He is a young adult so he was not concerned but this was inconvenient since he was down the hall and not next door or in the room we booked. We had several issues with our keys not working during our stay. You need a key to use the elevator and had to go back to the front desk multiple times as the key did not work in elevator and at times for the room door. However more concerning was that we realized after several days that our room door did not lock! Yes the door could be opened without a key. We did not realize this earlier in our stay because we had so many key issues that we did not realize until New Years morning when the key did not work and I just turned the handle and the door opened. When we informed the staff, we were told that the maintenance person was off because of the holiday and offered another room but we were leaving the next night so it was too much to pack to unpack for the night and we dead bolted the door when inside. On top of this our safe did not work. The staff attempted to fix a few times but could not get it to work. We had to go to my son's room down the hall every time to lock up our valuables which is an inconvenience especially if you're trying to enjoy a vacation! But given the door not locking and the safe not working we were more than surprised. Staying in a hotel without a locked door is a major Security issue - crazy. The staff was always helpful and tried to assist. We asked to speak to the owner: Don Carlos but was told he was away. The manager was not on-site New Years Day. But the housekeeper & young man on staff that day were very surprised and understanding of our dilemma to NO fault of their own. When we brought this to the managers attention upon check out the next day: ”Nothing” was mentioned about our issues, except for we are so sorry about your experience. I spend 100 plus nights out a year in Marriott in the US for work and this has never happened, and when issues occur they are prompt to address. We had a wonderful experience at the Marriott Santa Cruz the prior week followed by a wonderful stay at the Camino Real in La Paz. Camino Real in La Paz. We were expecting a much better experience at the 5 star Casa Grande , but disappointed with the outcome especially given we paid more than $250 a night. We stayed at the Casa Grande from 12/27/23 through 1/2/24. Still never heard back from hotel manager regarding our concerns and still waiting for ANY response back. Hotel food is good and staff is friendly and warm and because of this reason only dd not lower to 1 star.

We stayed in Atix on our past trip to Bolivia back in 2017. And it keeps being an excellent place with a high level of service. Absolutely all our requests were fulfilled and fulfilled quickly. The only downside being single glass bathroom windows and no electric heaters in same bathrooms either. Being on 3.000+ meters of altitude night temperatures in La Paz drop down quite a bit. And those bathroom windows are not holding any warmth – on the contrary: sitting on the toilet (excuse the details) it is possible to feel breath of cold air coming-in freely even with windows being closed.

Che bel hotel! E' brand nuovo e si sente come. La nostra camera è grande, comoda, pulita e elegante. Ci piaceva stare in piscina e in tubo caldo. Il personale è estremamente utile e attento. Ci hanno contattati per posta elettronica per creare un taxi per prendere dall'aeroporto. Il personale ci ha anche dato una torta per festeggiare la luna di miele. Molto consigliata!

Speculazione che l'hotel è aperto dal proprietario cinese 🇨🇳. La configurazione dei prodotti di consumo giornalieri nella stanza è molto compatibile con il popolo nazionale. Ci sono caldi serbatoi, ci sono un paio di scarpe, la colazione è anche con l'indirizzo, le uova di rosso e le uova di salsa, e le piccole verdure. Puoi non far amare la gente?Hahaha ha lasciato la casa per più di un mese.